Approval email

[DSV22]

Hi All,

I had a task in my que where user needs an approval email for the catalog items which I haven't got any ideas how to proceed further 

Can anyone suggest please.

Thanks

[Ravi Chandra_K · Accepted solution]

Hello @DSV22 

Greetings!

you can create notification record on Approval Table.

refer the below threads:

https://www.servicenow.com/community/itsm-articles/approval-emails-in-servicenow/ta-p/2308603#:~:tex...

https://www.servicenow.com/community/developer-forum/how-to-set-up-an-email-notification-for-request...

https://www.servicenow.com/community/developer-forum/how-to-approve-or-reject-a-record-through-email...

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra

[DSV22]

Hi @Ravi Chandra_K 

Apologies for the delay in response.  Is theer a way that this can be done through workflow?

Thanks

[Ravi Chandra_K]

Yes.

you create Approval - User from workflow

refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538552

https://www.youtube.com/watch?v=0y8AlcrDkwQ

https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/administer/workflow-activitie...

Please hit the thumb and Mark as correct if helped!!

Kind Regards,

Ravi Chandra

[Ravi Chandra_K]

Hello @DSV22 

Greetings!

Any feedback on my reply? were you able to do this?

Please mark the answer as correct solution and helpful if helped.

Kind Regards,

Ravi Chandra