Approval needs to be trigger to hr partner who is existing in the users table

[Servicenow de11]

Hello,

I have a requirement that is in the catalog item workflow approval will trigger to hr parter(customized field) in the users table.

can any one help me how to achieve this.

Thanks in advance.

[Kavita_Bhojane]

Hi @Servicenow de11 ,

You can use Approval User activity in workflow as below:

answer = [];

var appr = new GlideRecord("sys_user");
appr.addQuery('sys_id', current.variables.requested_for); //Here I am considering you are looking for Requested For's HR partner's approval
appr.query();
if (appr.next()) {
answer.push(appr.hr_partner); //pass sys_id of HR Partner
}

Please mark my answer helpful if you find it useful.

Thanks,

Kavita Bhojane

[Servicenow de11]

Hi Kavita,

My apolizise wrongly entered in question 'Approval will trigger to 'Requested for' manager's hr partner'. And

in the script (answer.push(appr.hr_partner);) i need to pass sys_id of the hr partner field right?

[Kavita_Bhojane]

Hi @Servicenow de11 ,

You can use below script:

var appr = new GlideRecord("sys_user");
appr.addQuery('sys_id', current.variables.requested_for.manager); //Requested For's manager’s HR partner approval
appr.query();
if (appr.next()) {
answer.push(appr.hr_partner); //pass sys_id of HR Partner
}

Please mark my answer helpful if you find it useful.

Thanks,

Kavita Bhojane

[Servicenow de11]

Hi Kavita,

Tried the script but no luck.

Hr partner field is the string field not a reference field in the user's table i think this is the reason for script not working.