Approval notification reminder

[Akki1]

I have created a catalog item and for that I have attached a flow in that flow I'm asking for approval.

My requirement is if the approval is not yet approved and it has been 3 days send reminder to approver once and if it is again not yet approved after  5 days send notification to higherTeam send 2  notification to higherTeam every 3 days.

Any help how can I achieve this.

[Voona Rohila]

Hi Akki

For sending reminder emails, you should create a flow designer with schedule as trigger or write a scheduled job.

Check below post which is a similar requirement, try and let us know if you're stuck.

https://community.servicenow.com/community?id=community_question&sys_id=30cb9a361b54f010b09633f2cd4b...

[Kev9]

Hi,

You could trigger a flow when the RITM state changes to 'Waiting Approval'.

Place a wait condition for 3 days then an If condition to check the state is still 'Waiting Approval'.

Place a notification action, then another wait condition.

There's an extra step 3 in the one below to make all notifications trigger at the same time but you don't need this.

Also use a schedule with the Wait Condition so weekends / holidays are excluded.

[Akki1]

But I need only for one catalog item which already has flow attached asking for approval.Then how to achieve it

[Kev9]

A condition in your trigger.