Approval notification reminder

[Akki1]

I have created a catalog item and for that I have attached a flow in that flow I'm asking for approval.

My requirement is if the approval is not yet approved and it has been 3 days send reminder to approver once and if it is again not yet approved after  5 days send notification to higherTeam send 2  notification to higherTeam every 3 days.

Any help how can I achieve this.

[Vaishnavi Lathk]

Hi,

you can use flow designer to achieve this

refer below links for help

Approval Reminder for Approval Records using flow designer

Approval Reminder Notification for Change records using flow designer

Regards
Vaishnavi Lathkar

[VaranAwesomenow]

If you want to achieve it using group approval, you can consider leveraging SLAs on sysapproval_group table

If you want to achieve at a single RITM level then you can use a flow that triggers on RITM record.

If you want to apply this email reminder on RITM approvals in general then go with flow with trigger as schedule and table and query sysapproval_approver records then write notification logic accordingly. Only downside of flow + schedule is it wont take holiday calendar into consideration, which is available using SLAs.