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Approval record not triggering in the change request form

deepikag0508
Tera Contributor

Hi Everyone,

 

In our development instance, I have admin access. When I impersonate User X to trigger approval records for a Change Request, the approval records are generated, and I am able to move the Change Request to the Authorize state.

 

However, when another user without admin access impersonates User X, the Change Request remains in the Assess state. It does not move to the Authorize state even after the approval is completed.

 

assess state.png

 

When I saw the executions in the flow designer for the specific change request record, I found this error.

 

flow designer error.png

 

error logs.png

 

This below image is the flow property

 

flow properties.png

 

What is the reason for the error? Please help me in figuring out this error. Thank you in advance!

 

Kind Regards

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