Disable Refresh Impacted Services to be initiated in Change Request

[Satinder Sidhu1]

Hi,

Within a Change request there is Impacted Services/ CI Tab. When a Change request is created the refresh impacted Services is initiated and its starts popping up messages of impacted services . Is it possible to stop this messages? Secondly  Is there any way to deactivate the Impacted Services/CI from autopopulating.?

Thanks

Satinder

[sachin_namjoshi]

This is not happening in OOB instance.

There must be customization on your instance which is popping up this window.

Check any client script ( on submit) which is opening this window.

Regards,

Sachin

[Satinder Sidhu1]

Hi Sachin,

Thanks for your response. I will crosscheck for custom script for that pop up messages. Is there any way to disable autopopulating impacted Services/CI in a Change request, would like to just have Affected CI populate based on the CI selected and for Impacted CI would like to add manually 

Thanks

Satinder

[sachin_namjoshi · Accepted solution]

There must be business rule on change_request table which is inserting task_ci table for inserting impacted CI.

You can disable this business rule on your instance for disabling auto populating.

Regards,

Sachin

[Satinder Sidhu1]

Hi Sachin,

Wanted to check if the following steps can also help

5. (Optional) Complete the following steps to disable multiple CI association for the
Change Request form.
a. Remove the change_request value from the List of all the task types where user
wants to associate CIs using a List (com.snc.task.associate_ci) system property.
b. Navigate to System UI > List control.
c. Perform one or both of the following tasks to disable multiple CI association for
the related lists.
Associated CIs
Open the entry with the task_ci.task
related list and clear the Omit edit
check box.

Thanks

Satinder