Approval tab (related list) in scoped app

[MichaelW]

Hi All,

I have a scoped app that is being worked on and want to be able to have the approvals tab in the related lists.  The table doesn't extend the task table.

If I try add the list it's not an option in there.  I've tried in scoped app view and also in global and all I get is below.  How can I add it?

Thanks

[Ankur Bawiskar]

Hi,

it would show records in related list if there is any approval for your record in sysapproval_approver table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

[MichaelW]

Yes but it won't allow me to add or remove approvers etc

From request

However in my scoped app

I can add new but nothing saves to the record.

[Ankur Bawiskar]

Hi,

It is out of the box behavior for Defined relationships you cannot have edit button

Since defined relationship has custom query so system won't know what/which relationship you are editing.

This KB mentions the same

The New or Edit button does not appear on a one-to-many related list

This is the ACL which restricts that; you can modify that if you require to show edit button

URL - https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=c824e55473212300cf4794ebc4f6a733

Regards
Ankur

[MichaelW]

Hi,

I'm not concerned about the edit button but will add that if needed however even using the new or the workflow the ticker is meant to follow no approver is being added.  Even with new I can select them and hit save but then it's still empty.

[Ankur Bawiskar]

Hi,

did you check in sysapproval_approver table any approval record is present for your current record?

can you share screenshot for that?

Regards
Ankur