Approval Workflow for Knowledge Module not changing the status to pending retired
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04-08-2025 11:07 PM
Hello Team,
We are doing Regression testing after the Yokohama upgrade. The team identified the issue related to the Retire workflow in the Knowledge Article. if we're going to retire the 'Published' article, its triggering the approvals but workflow state is not changing to 'Pending retirement' from 'Published'.
Any thoughts?
Regards, Bineesh Thomas
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04-09-2025 09:21 AM
Hi @BineeshT
I think it’s a bug in Yokohama. I tested it in my PDI, and it’s showing as published, where approvals are generated. Please log a new support case for this.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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