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08-01-2017 06:22 AM
Guys,
Whenever there is group approval, its directly setting to 'No Longer Required'
In the workflow its just that we have mentioned the group name.
Its happening intermittently. Any idea whats going wrong.
Solved! Go to Solution.
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05-16-2018 06:02 AM
Hi,
We were having the same issue in our Kingston patch 3 Dev instance in a new workflow we created until we added a new Timer of 1 second between the Aprover Action Activity and the Approval Group
Now it works fine, but we wonder if there's another way to solve this issue.
Thanks,
J.Moral
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08-01-2017 06:39 AM
Can you show the workflow?
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08-01-2017 06:40 AM
Hi Amy,
Following links should be helpful:
Approvals going to 'No Longer Required'
Group Approval goes straight to No Longer Required
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-01-2017 07:42 AM
is the item getting marked approved?
does at least one approver have a valid email in the system?
assuming at least one user has an email that means it is being marked approved by something else probrably ... so check your workflow and make sure you aren't already marking it approved... if so change that behavior...
if this doesn't resolve your issue please post the workflow so we can see it.
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08-18-2017 01:40 AM
Hi Nikh,
Any update on this?
Can you mark my answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader