Approvals directly going to 'No Longer Required'

Nik Amy
Tera Contributor

Guys,

Whenever there is group approval, its directly setting to   'No Longer Required'

In the workflow its just that we have mentioned the group name.

find_real_file.png

Its happening intermittently. Any idea whats going wrong.

1 ACCEPTED SOLUTION

J_Moral
Tera Contributor

Hi,

We were having the same issue in our Kingston patch 3 Dev instance in a new workflow we created until we added a new Timer of 1 second between the Aprover Action Activity and the Approval Group

Now it works fine, but we wonder if there's another way to solve this issue.

find_real_file.png

 

Thanks,

J.Moral

View solution in original post

8 REPLIES 8

Dave Smith1
ServiceNow Employee
ServiceNow Employee

Can you show the workflow?


Ankur Bawiskar
Tera Patron
Tera Patron

Hi Amy,



Following links should be helpful:


Approvals going to 'No Longer Required'


Group Approval goes straight to No Longer Required



Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.


Thanks


Ankur


Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

randrews
Tera Guru

is the item getting marked approved?



does at least one approver have a valid email in the system?



assuming at least one user has an email that means it is being marked approved by something else probrably ... so check your workflow and make sure you aren't already marking it approved... if so change that behavior...



if this doesn't resolve your issue please post the workflow so we can see it.


Ankur Bawiskar
Tera Patron
Tera Patron

Hi Nikh,



Any update on this?


Can you mark my answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.



Regards


Ankur


Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader