Approvals need to trigger based on list collector variables

[Balaram7]

Hi all,   

We have requirement for a service catalog,

There is list collector variable named Type of request, referenced to u_request table.

Requirement is to trigger approvals based on the request type, There are approximately 45 to 50 request types in the u_request table.

Here the requirement is to trigger approvals for every approver based on the selection of the variables from the list collector. 

(Approvals need to  trigger for every request type even if the approvers are same for request types.)

Please guide me on how to proceed with this requirement.

Thank you,

Balaram.

[Maik Skoddow]

Hi

there is no simple solution for this and one approach could be using the Flow Designer. See the following article to learn how scripted approvals can be leveraged within Flows: https://community.servicenow.com/community?id=community_Blog&sys_id=9379ad701b0c05d056b699b8bd4bcb02

Kind regards
Maik

[Maik Skoddow]

Hi @Balaram 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing.

Many thanks & kind regards
Maik