Hello! I have two business rules created. One that closes RITMs when all SCTasks are closed. Then another that closes a request when all RITMs are closed. Here is my code for both - SCTask Close RITMWhen: AfterOn: UpdateConditions: State changes to...
Hi All, I have 5 state fields on custom table and I have got a requirement like, making the fields read-only for user in 3,4,5 states. I have written onLoad script for this, but I got confused in using the Logical operator. Initially I have tried li...
Hi folks, on the request form, there are 2 fields, "Requester" which is of type reference and "Users List" which is of type String. When i select a user in the requester then in the Users List field, his user ID should populate and the Requester fiel...
Hello Community, I'm having an issue with my Scheduled LDAP Import, but I cannot figure out why its not updating all users, it updates majority but then there is some that it does not for whatever reason. I was monitoring this specific user (we will ...
How to reopen a closed cancelled incident ticket
Hi, Could you please help me on below issue. How to split CN = value only and store in array variable CN=COBROUTEV2,OU=Servers,OU=Computers,OU=COB,DC=abc,DC=root^CN=BTHORMANVM1,OU=Workstations,DC=abc,DC=root i tried below one but not working....
Hello all , I want to add default filter on "affected CI's" related list on "Incident" form (on the basis of Class). I mean few classes not required when anybody clicks on "Add" button.I have tried changing default filter but that's ...
Hi All, We have a requirement to trigger an approval based on the value that is set for a catalog task variable. This field is not visible on the catalog form or the RITM but it is only visible on the catalog task. When the task is assigned to a part...
Hi all, I have created below workflow for a Catalogue task . one variable only - requested forAfter submitting the Req from Portal- a REQ is generated - which creates RITM RITM need line manager approval - and then approval from security team.Once ev...
There are catalog variable items on which UI policy is applied where they get visible based on the Category field. However, they are visible on other categories as well. Please guide. @asifnoor
Hi All, We've a requirement in our custom application "EDM" to revoke inactive user license based on groups. Please find the process of provisioning roles to users below and suggest some solution to invoke the access once that particular user profile...
Hello, I have a custom application on which i am using "Assigned to" field from task. I don't need any resolver group for the same. So I need to create a dictionary override in custom application scope and click on override dependent checkbox. I fo...
Hi, I have a general question about a specific scenario regarding effective usage of UI forms taking into consideration ACLs and roles. I know there is some articles out there for similar topics but still I am not sure there is a satisfactory answer,...
Could you let me know how to hide a few Interceptor links based on certain conditions. We open the interceptor by clicking on the New button on the incident and the links are displayed. I want to hide two links based on the values of the incident fie...
Hi All, we have an requirement, to restrict the incident that which already present in 'Incident Fix by change' tab should not be able to select on the 'Incident caused by change tab' on change Module. Incident Module: On the Incident form also, Ch...
