Resolved! rule base
Hi can anyone explain me how should we use rule base in order to attach item.
Forum Posts
What is the purpose of the CAB recommendation field in Change Requests?
What is the purpose of the CAB Recommendation field in the Change Request? Is it for the requester or technical approver to enter details for the CAB to review? In which case I will need to add to CAB workbench view. Or is it for the CAB to open the...
Set multiple sys_id's to glide_list field
Hi, I need to push multiple values to a glide list field. Currently it's only pushing one sys_id and I'm not sure how to push all values from the gliderecord record. Script below: (function executeRule(current, previous /*null when async*/ ) { v...
Match not found, reset to original
Hi, I'm trying to autopopulate business service when assignment group change. whenever I'm trying to change the assignment group and saving that task "Match not found, reset to original" this error showing. Business service table name is "cmdb_ci_ser...
Resolved! Change the border of the field only when the condition satisfies
Hi Community, I want to throw an error for less than 3 characters in a string field but to make the field accept the value and change only the border of the field to green color if it is more than 3.The border-color scenario is throwing an error in c...
Automated Test Framework - Cannot validate Additional Comments or Work Notes
In our instance, we have a business rule that will add the Close Notes of a Incident or Catalog Task to the Work Notes of the Parent Record. In other words, once a subtask closes, the Close Notes will be copied into the Work Notes of the Parent Task...
Roles in ACLs are not captured in update sets
Hello All, I have an issue, where roles in the ACL are not getting captured in update sets. I was trying to move my updates from dev to QA in that i have created ACLs in that only certain roles are mentioned. but when i moved my updates to QA and sta...
what is the purpose of CAB required, CAB Delegate, CAB recommendations field for normal and emergency change type?
Hi, what is the purpose of CAB required field for normal and emergency change types when it's already manadatory for those types What is the prupose of CAB Delegate if we define it in CAB definition? Why is the CAB delegate field available for editin...
Resolved! Update set error - Could not find a record in sc_cat_item_delivery_plan for column delivery_plan referenced in this update
Hi everyone, This evening, were committing an update set to our production environment. This will be to create a new widget, and add it to the service portal. There is 1 error listing, and I can't seem to figure out how to fix it. The error is: Co...
Fetching values from URL - Agent Workspace
I have to fetch values from the URL (sc_req_item & sysID next to it) and set it in Table field "source_table" & Document ID field "source_record" on the form respectively. Sample URL as follows: https://xyzdev.service-now.com/now/workspace/agent/re...
Resolved! How Many types of Script Includes()?
How Many types of Script Includes()? Please provide the correct answer: Two types(client callable and server-side) or Three types. Which one correct? Thanks Ram
Resolved! Report on Most Used Article This Year?
I've been tasked with creating a report to find the most used Knowledge Base article this year. Looking at the kb_use table, I don't see a way to filter views for this year only. Can someone provide some guidance?
How to add locations to the location map?
Hello everyone, It's a little unclear in the documentation (maybe i'm just looking at the wrong docs) how to add location records to the location map. I tried adding the latitude and longitude to a few location records but they're still not showing ...
Resolved! Push multiple values into glide list field?
Hi, I need to push multiple values into a glide list field from records retrieved from gliderecord. Currently it's only pushing one value. Is there something simple I'm missing? I've logged it and the glide record is returning 5 records. (function e...
Resolved! Feedback widget for Service Portal
We have a requirement for users to provide feedback on how our department is running especially with the recent implementation of ServiceNow (Madrid) and our new Service Portal. I’ve been asked if we can add a widget to the service portal that looks ...
