ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! GlideAjax not working in service catalog

Hi guys, I'm a bit of a newbie with servicenow. I'm trying to get fields from the catalog item record automatically inserted in the service portal when the request is loaded. each catalog item record has a field called oladuration with values ranging...

Nosazena by Giga Contributor
  • 2230 Views
  • 8 replies
  • 0 helpfuls

Resolved! How to pass order guide variables into SC task?

Hi all,   Please help how to pass the variables to Sctask from Order guide. We have same variable sets created on the catalog item and order guide. and checked the cascade variable as "true". Unable to view order guide variables on sc tasks. While in...

Resolved! The Field being Truncated. How can i solve this?

Hi, I have two custom fields created on the Test Case form. Process Area and Description - Both are String type fields. These fields are getting truncated. Initially the length was 40 i made it 50000. When I copy paste from Excel sheet. Its perfect. ...

find_real_file.png find_real_file.png

Resolved! How to hide search box on List Collector for a catalog item?

Hello guys, Could you give me any idea, preferely an onLoad client script, which could hide the search field on a List collector? See screenshot. "No_filter" attribute is good to remove the filter, but I want to remove that search box also. Thanks!  ...

find_real_file.png
rexter1 by Tera Expert
  • 2522 Views
  • 4 replies
  • 0 helpfuls

Resolved! where can I see service catalog variables audit history

Hi All,   I can see in the documentation that service catalog variables are audited for changes made in the RITM or service catalog task.   I have verified in my instance that the property is set correctly   but when I create a request and then go an...

alexrozov by Tera Expert
  • 2772 Views
  • 3 replies
  • 3 helpfuls

Run Server Side Script step in ATF is not filling the output value.

Hello, I am running a server side script step in ATF and test result is returning success but the issue is that the output variable is empty although i am filling it in the script and the result is not empty. Can anyone tell me what's the issue? NB: ...

find_real_file.png find_real_file.png
Michel by Tera Contributor
  • 2146 Views
  • 9 replies
  • 0 helpfuls

I have a question about managing assets by using bundles

I have a client who is on Geneva, but is a legacy client, so their Asset Management (which predates Calgary) is in need of some cleaning up.They have expressed the desire to start managing some of their consumable assets by bundles.   So, they would ...

CraigSteel by Kilo Contributor
  • 2229 Views
  • 3 replies
  • 1 helpfuls