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I want to make an existing table as extensible?

Hi All, I have a custom table and it is currently not extensible but I want make it as extensible, because i have to use same fields in new custom table so instead of creating new one with all fields I want to make an existing table as extensible Doe...

Shantharao by Kilo Sage
  • 1358 Views
  • 2 replies
  • 0 helpfuls

Error 429 - API rate limit has been exceed

Hi All, I have integrated ServiceNow with 3rd Party, its and outbound integration using REST. the integration is successful. But most of the time its getting failed saying API rate limit exceeded and the error code is 429. Not sure how to resolve thi...

Uzma3 by Tera Contributor
  • 3492 Views
  • 2 replies
  • 0 helpfuls

Add\Change RITM Approver

Hi Guys, We have come across an issue with the manual update\add of approvers on an RITM. Our Service Desk sometimes are required to update or add new approvers onto RITM's that are currently in progress and waiting approval. when adding the new appr...

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Resolved! How to move an existing workflow from one instance to another

Hi All, I have a workflow created in test instance. I want to move that workflow to dev instance. Please note that workflow creation was not captured in an update set previously. Can any one please help me in moving it to test instance.

taqdeer by Tera Contributor
  • 2845 Views
  • 7 replies
  • 1 helpfuls

Resolved! How can I set up a Survey reminder?

I'm needing to setup a reminder email for users when the survey expires the next day. I have read through the community and setup what I think I need but it's still not working.   I have a Event setup called task.send_survey_reminder   I then have a...

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Allison3 by Kilo Guru
  • 7291 Views
  • 16 replies
  • 7 helpfuls

Resolved! How to make atleast one variable mandatory out of three different variables(Single Line Text, Reference Field, Multi Line Text fields) in a service catalog?

Hi All, I have a requirement for a catalogue item to make atleast one variable( out of three different variable type fields) to be set as mandatory initially and when one of those three variables are answered, then the other two need not be mandatory...

Resolved! How do I add space between 2 containers in Service portal

Hi I am playihng around in my own instance to learn more and I would like a row with just white space where I drew the arrow. how Can I achieve this so there is like a space between the containers so it is not so tight So I want to be able to figure ...

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Daniela18 by Tera Contributor
  • 3463 Views
  • 1 replies
  • 1 helpfuls

Resolved! Can a metric_instance Value field be scripted?

Purpose:   We have a team that wants to measure how many times they are touching an Incident and who did the touch, they define a touch as adding a Work Note from their team. Because they do NOT assign Incidents to individuals we cannot use assignmen...

Ryan153 by Giga Expert
  • 2232 Views
  • 3 replies
  • 0 helpfuls

Resolved! How can I add "One of My Group Members" using Business Rules.

I want to add choice Opened by is (dynamic) "One Of my Group Members" below. However, I couldn't add there.   Now, this is the Business Rule that I created. Script is below. function groupMembers(grpName) {var mbrs = new Array();var grmember = new G...

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ayano by Giga Guru
  • 1806 Views
  • 5 replies
  • 1 helpfuls