Approve a record from email notification

ipsa
Tera Contributor

‎02-20-2024 04:14 AM

Hi All,

 

I wanted to configure an email notification from which a user can approve/reject a request from the buttons present in the notification itself. Can anyone help me configure that?

 

Thanks in advance

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-20-2024 04:20 AM

Hi @ipsa 

https://www.servicenow.com/community/itsm-articles/approval-emails-in-servicenow/ta-p/2308603

 

Best article. 

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Community Alums
Not applicable

‎02-20-2024 04:21 AM

Hi @ipsa ,

Please follow the steps mentioned in these links , both has different approaches :

https://www.servicenow.com/community/itsm-blog/approve-reject-button-in-approval-notification/ba-p/2...

https://www.servicenow.com/community/now-platform-articles/approval-reject-email-and-its-template-al...

 

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