ServiceNow Integration

Pratiksha Kalam · ‎01-19-2024

Hello,

I have scenario where I have one custom table it contains diff. request . Each request has 25 task. Each task is creating from diff. application / service. It means they all have diff API call. Based on certain condition in rest API I want to update/delete those systems(record) based on request ID .

Overall I want to update/delete those system from ServiceNow based on task with diff application. once we get "OK " reply from those system . ServiceNow will close these task successfully.

Which will be the best approach to implement in ServiceNow.
1. scheduled job to call for diff. rest API (Can we able to call diff API in same scheduled job)

2. flow designer

Any other solution will be appreciated.

Kindly help.

Br,

pratiksha.k

Pratiksha Kalam · ‎02-20-2024

Hello ,
We are trying to use workflow , for different API with if conditions .
Thank you for all responses.

Br,

Pratiksha.k

View solution in original post

Dr Atul G- LNG · ‎01-19-2024

Hi @Pratiksha Kalam

My experience say use Flow designer.

As you are calling many API, so better, if there is not change in data every hour or so, pull them in beginning and keep in SN table for process.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Pratiksha Kalam · ‎01-21-2024

Hello @Dr Atul G- LNG ,
Thank You so much for response !!
I never implemented many API from flow . How they will execute and how to implement it?
Could you pls help me to understand how to call API in flow designer. What action shall Use.
What are the prerequisite for it.
If you any doc or links pls provide.
Thank You .

Br,
pratiksha.k

Saurabh Gupta · ‎01-21-2024

Hi @Pratiksha Kalam
You can create a custom action using rest step and accordingly configure in the flow.

C	If the provided solution meets your needs, kindly consider marking it as helpful and accepting it as the solution. This helps others who may have similar questions.

Thanks and Regards,

Saurabh Gupta

Dr Atul G- LNG · ‎01-21-2024

Hi @Pratiksha Kalam

Greetings!!

I am not that much expert but here are link which can provide you guidance

https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/flow-designer/conce...

https://www.youtube.com/watch?v=3pQJhwz3xDI

https://www.servicenow.com/community/developer-articles/outbound-rest-integration-using-flow-designe...

@umaaggarwal can help you here.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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