Approve button not working on ESC portal

[Abdul Musavvir1]

Hello Everyone,

Approve/Reject button is not working on ESC portal if we click as an ITIL or any other user, but record is being approved when we approve as an admin.

Before approving:

After approving as Approver / ITIL user :

If I refresh the page, I see that the record is still not approved.

Any quick suggestions will be much helpful.

-Abdul Musavvir

[pvvn]

Hi Abdul,

Can you help me on same requirement.
Which ACL have you deactivated.

Thank you.

[HarshiniReddy]

Hi,
You can find the ACL named sysapproval_approver.state on the sysapproval_approver table. Please try deactivating this ACL — it resolved the issue on my side.