Approver license when requesting manager approval in flow - Utah
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-26-2023 09:54 AM
I would like to understand how approver licenses are consumed if you have a step in a FLOW for catalog item request to get user's manager approval?
I see it generates approval for manager even when manager does not have sys_approval role.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-26-2023 10:06 AM
Yes, if the flow is configured to ask for approval from any user, the approval will be triggered for the person. But to approve or reject he might need the approval role.
Please accept solution or helpful, if you find it helpful.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-18-2023 01:18 AM
is there a cost/license to by that approval role?? any idea
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-18-2023 05:21 AM
Yes, but best is talk to your SN account support team.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-18-2023 05:33 AM - edited ‎12-18-2023 11:20 PM
yeah, thanks for the reply.
