Unale to approve the requests via service portal

[nandini29]

Hi,

User is not able to approve the requests from service portal even though manager check box is ticked in user records. could you please help me on this.

Thanks,
Nandini

[kaushal_snow]

Hi @nandini29 ,

Ensure the user has the necessary roles assigned. Specifically, the user should have the approver_user role to perform approval actions in the Service Portal and another check is Verify that the approval records are correctly assigned to the user and are visible in the Service Portal. Sometimes, approval records may not appear due to visibility settings or incorrect assignments....

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[Anand2799]

Hi @nandini29 ,

Confirm that the user has approver_user role assigned to them.

Verify that approval records is attached to the request and was not deleted and state is requested.

There is no OOB Manager checkbox field available.

Check if there is any custom BR, script created which restrict users to approve/reject.

Thanks

Anand

[Ankur Bawiskar]

@nandini29 

Things to check

1) does that user have approver_user role

2) is that person able to approve from "My Approvals" in left nav in native

3) is this for RITM?

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