In servicenow for the request record, we have state and request_state fields , we are using apptio integration , there we have ticket status as approved which is coming from the request_state field. My requirement is whenever task is work in progress, then ritms gets updated to WIP, request record state field also get updated to WIP . but Request_state we do not have option as WIP. request_state will be updated on the ticket status as apptio integration. Could you please suggest us the best way to do it.
