Archiving Related records

[iyyappan_3]

Hi,

I am just trying to archive incident records with related Affected CI's.

I created a Archive rule, which works expected and archives incidents as per my condition.

I have added new Archive related record rule and selected Reference as Affected CI's and the Reference table is task_ci and reference field is task(which got populated automatically when I select reference. I don't find any other reference for Affected CI.

But my next archive iteration did not archive my related records, when I check the related record the reference field Task has become blank.

Am I missing anything here?

How can I verify if related records are archiving?

Thanks!

Regards,

Iyyappan

[Michael Fry1]

Can you clarify what you are trying to archive? And can you paste screen shot of your rule you created? I read this as you want to archive CI's, but choose the Affected CI's table.

[iyyappan_3]

Hi,

I am trying to archive incidents(Closed before 2 years ago) and its related CI's.

I created the archive rule for incidents with conditions and related archive rule for Affected CI's.

But above rule archives only Incidents not its related records.

[Michael Fry1]

On our Change archive we use related records (change_task). I tried adding Affected CI's but they didn't work. Looking at the wiki, it says - Archive map : Displays the archive rule to which the related records apply. I assume this to mean the conditions defined Active is false, Closed 2 yrs ago also would apply to the Affected CI's but the end results is those rules don't fit the Affected CI's. So I created a new rule and that seems to work and be limited to Task.Closed 2 yrss & CI retired.

[Sandhya Karutu1]

Hi i have a question on archive rules,

We have set up for incident to get the data for 3 years and i am getting the below error upon run. What could be the issue?

Unique Key violation detected by database (Duplicate entry 'ar_incident' for key 'table_name')