On-Call: make trigger rule dynamic to all assignment groups
When creating a trigger rule for on-call, is there a way to make it dynamic to all assignment groups?
Forum Posts
Resolved! Group Manager needs to add or remove group members within their own group
Hi,I have a requirement where the Group manager should be able to add or remove members within their own group. I have created a Group Manager role and configured create and delete ACLs for the sys_user_grmember table and assigned Group manager role ...
Resolved! What is the these fields in Availability section of variables in catalog item.?
What is the use of visible elsewhere, visible on bundles, visible on Guides, and visible on summaries fields in the Availability section of variables in catalog item?
Resolved! Populate Variable of a Multi row variable set Dependent on another variable of Catalog Item
I have a variable named as Product category in the catalog item which is Reference.I have a multi row variable set, inside this I have another variable "category" which is also reference. I want to populate category same as product category when user...
ServiceNow integration with sharepoint for knowledge articles
How can we integrate ServiceNow with SharePoint so that Knowledge articles from ServiceNow are visible in SharePoint and once they are updated in SharePoint same updates are visible in ServiceNow articles. With Microsoft graph connector what are othe...
unable to remove variable set from catalog item
Hi, I am removed variable set from catalog item in Dev and moved to Test, but the variable set still appears in catalog item, several times removed and captured, but still its not removing.
Resolved! How to add the lists in Workspace
Hi All, I have created a scoped app and created a OOB workspace for this app. Below is the workspace I have created.Here, along with the Open, Unassigned, Closed and All, I have to add Open Unassigned, Assigned to me, Assigned to my group and unassig...
How to Generic flow using flow designer
I am trying to create flow using flow designer In that i am creating catalog task I want that the catalog task should take value from catalog definition of catalog item How can i acheive this
Import Knowledge articles from confluence using Integration with external knowledge sources
Has anyone Imported Knowledge articles from confluence using "Integration with external knowledge sources"? https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge-management/concept/knowledge-external-content-integratio...
Importing Confluence pages into knowledge articles in ServiceNow
This article is a continuation of the previous discussions on integrating Confluence with ServiceNow for knowledge migration. If you haven’t seen them yet, I recommend checking out these two articles first:Confluence Article 1 – Importing Knowledge A...
"There is javascript error in your browser console" - Error message appears in service portal form
Hi, While submitting a new record in service portal , the error message is displaying "There is javascript error in your browser console"Attached screenshots for your reference. Please assist ASAP.
ServiceNow Service Operations Workspace View
Hello,We are in the process of implementing ServiceNow with the support of an Implementation Partner. As part of our rollout, we are leveraging the Service Operations Workspace as the default landing page for all ITIL users. However, we’ve noticed th...
Make Catalogue Item toggle read only in Order guide.
Hi , I have a check box on order guide , and when user unchecks it , the catalog items in order guide should be read only. I need help regarding this. Best Regards ,Saad
Catalog Item - Delivery time issue
Hi Team, I am having an issue with the Catalog item used in the Order guide. I have specified the delivery time as 2 days on the item level but somehow in the order guide it's showing 35 days. Any idea how's it happening?
Task getting update from integration user
Hi AllI need someone help in my requirement. My requirement is, If a sc_task state is either "Open, Pending or Work in progress" and at the same time if the "requested for" active status changes to "false" then I need to update the sc_task state to ...
