Hello, I'm looking for options to manage emails on incident tickets that have been already closed. We had few instances of customers replying to old incidents that are closed long back with a new or related issue, the email is appended to the Closed ...
Hi , I have created a custom Process flow for Change table and it automatically created a scroll bar just below. Please let me know how to hide this scroll bar. Regards,Saranya
Hello SN Community, The requirement is to change the font style and size in the Compose Email pop-out to our company standard of Arial 12pt.I've tried changing our Email Client Templates, but the change does not stick - it reverts back to the Verdana...
Hi All,We want to convert speech to text and use the data to create knowledge articles. Are there any API's we can utilize for this process? Is there any Azure API? Thanks!
Hello Team,We have a requirement as below,create one cancel button on sc_request table when clicked on it pop-up to fill additional comment and once provided and cancelled it should cancel the request and close incomplete all the active ritm and acti...
Hey there S-Now peeps. I been pulling my hair out with on-call calendar and schedule. Checked numerous videos, but no solid answer to help me setup the on-call calendar required. What's needed:Group has 4 members and they rotate weekly (Wed to Wed). ...
Hi, Can anyone tell why my custom KB article template is not visible in Knowledge - Administration - Article Templates, or if there is a trick to make it appear here? The instance is the London release, although I am not sure how important this is. L...
Hi,I’m facing an issue in Flow Designer where a condition is not evaluating correctly. In my flow, a Script Action returns a numeric output variable called count.The output shows count = 2, which is correct. In the next step, I have a condition:If (c...
I've got a scenario where i'm generating a catalog task in a flow. I need to take whomever is the assigned to or user that closes the task, and make them the approver on a subsequent approval action. its giving me the following error: class com.snc.p...
Hi All, I am trying to remove the button 'View Purchase Requisition' from negotiation form in ServiceNow workspace. This button only displaying in workspace not in platform view. I checked in all the ways and unable to find the configuration to hide ...
Hi, I have a requirement to set a view(service_request) as default on a table for all users except for users with Admin role. That is users that do not have admin role should only see service_request view and should not be allowed to change the view ...
Hi,I have a requirement to create a view rule on incident table to not display self service view in list for non - admin users, Only admin users should be able to access the 'self service' view option from the context menu of incident.So, it will be ...
I'm using the script below to include the catalogue variables in the Word document after submitting the request. However, the issue is that the Word file is getting updated with the sys IDs of the variable values. The variable types are Single line t...
Scaling to 100M software installation records – implications / considerations for reconciliation, reporting, user interactions. Impacts on performance etc
What is interceptor? and how it can be used?