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Show Record producer Variable on Change Task

Hi all, We have record producer that creates Change request. The variables from the record producer are displayed on the change form by adding the "Change Variable Editor" to the form view.We would also like to display these variables on all change t...

Karine_M by Tera Guru
  • 618 Views
  • 1 replies
  • 0 helpfuls

Business Rule not Applying to users LDAP import

We currently have three sets of Business Rules that manage the assignment of the Business Stakeholder role, which is granted through a group. These rules are applied to three different tables: one targets managers via the sys_user table, another appl...

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Resolved! Workflow, CI Task, SysID

Hey,I have a workflow based on the outdated workflow (workflow_ide.do).In it, I have a ‘Create CI Task’.Now I want to get the SysId from the newly created task and put it in the scratchpad.I get an ID, but this ID does not exist.Attached are some ima...

CyrillW_0-1760431463075.png CyrillW_1-1760431479851.png CyrillW_2-1760431493171.png CyrillW_3-1760431531404.png
CyrillW by Tera Expert
  • 992 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to make label variable type to look bold in service portal?

Hi all,   we got a requirement to make label variable type as bold in service portal for a catalog item variable. I tried this by using a catalog client script. It is working fine in native view. If i open that catalog item request form in service po...

Balaram7 by Kilo Sage
  • 7684 Views
  • 13 replies
  • 3 helpfuls

Article invisible in Knowledge base when Workflow changed

Hello everyone,When the article state changes from Published to Draft / Review the previous version gets vanished from Knowledge Base. When the article is made to draft, the old version should be available to user until the new version gets updated.P...

How to call related list in report

Hi,  I was creating a report using the sc_request_metric table, where I need to display details from the sc_task table, which are available only in the related list of that record. I mean, each request has corresponding child records (request tasks) ...

niksnow by Tera Contributor
  • 1246 Views
  • 11 replies
  • 0 helpfuls

Sync All created users from the past week to lower instance

Hi, I have a requirement where i need to sync newly created users together with their roles/groups from the past week (7 days) to lower instance, As of now i am thinking of a scheduled flow using ebonding to achieve the requirement so that it can be ...

Cent by Tera Contributor
  • 746 Views
  • 4 replies
  • 0 helpfuls

Resolved! client script is not working in the catalog item

Hi All,  user should not select thedate  before 90 days from the current date for example : today date is 15 oct 2025 than user should not select before 17 july or 16 july but he can select 10 aug 1 sept or future date also . this script is not worki...

Community Alums by Community Alums  
  • 854 Views
  • 3 replies
  • 3 helpfuls