Hello All,I have a requirement where I need to add a custom button in the Worknotes section of an RITM (Requested Item) for a specific catalog item. The conditions are:The button should only be visible after the associated task is completed.When clic...
Hi All,We can see upcoming shifts in the on-call schedule, but for some users the section is empty. Is there a specific time range that determines when upcoming shifts appear? If so, where is this configured? Thanks!
We recently deployed ServiceNow ITSM in our organization replacing a very archaic system for our IT requests and incidents (I feel like we upgraded our car from manual/crank windows to power windows!). We have not yet deployed the Employee Portal to...
Hello,We recently switched to using the Next Experience and setting up AI Search for the global search. When users search for something the incidents that get returned are not able to be clicked on and taken to the incident. How do I update the searc...
Hi everyone, Currently, i am working on a usecase where in i need to create a condition builder on the service request and in order to do so i found one article which is pretty elaborative https://www.servicenow.com/community/developer-articles/repli...
I have set Cannot read UC on a kb article. The parent knowledge base has no Cannot read UC. When I run UC diagnostics on a certain and on that KB article, I get a "No user criteria is configured at article level". Is that because I'm running it while...
In CIM records, there is a required field called "Strategy".There are two strata - Enterprise & Business UnitGoals are included as a related list for Enterprise Strategies (m2m_enterprise_s_goals) Business Planner (Goal Framework) goals are in anothe...
We are in the process of restructuring our CMDB and attempting to better align ourselves with the ServiceNow 'Services" model and are struggling a little bit in wrapping our heads around what might be best practice for roles and responsibilities with...
Hi Team, I want to know the exact Roles required for the below personas and also their responsibility in Knowledge Management. 1. Knowledge Owner2. Knowledge Manager3. Knowledge Contributor4. Knowledge User5. Author Regards,Abhilasha G T
Hello Everyone, I am currently doing "IT Service Management (ITSM) Implementation On Demand" in now learning.I'm unable to implement a few stories. Can anyone share dumps for these lab stories so that i can really learn and implement?
I have a requirement where an SLA start condtion the Assignment Group belongs to a large set (more than 100 groups), along with other conditions like Priority and Active.I want to configure the SLA start condition through flow designer itself by sto...
Hi everyone, I have a OOB integer field called updates(sys_mod_updates) on the Case table that increments whenever any change is made on the case form (essentially tracking touchpoints).I want to build a report that shows the average number of touchp...
Hi team,Is there any way to add an email template to a Send Email action that’s part of a read-only OOB flow in ServiceNow? I’m unable to modify that flow, so looking for possible options.
Order guide :- OnboardingThere are multiple catalog items configured through rule base in that only for some items Validation task will generateOnly for SCTASK short description that starts with "Validation Task..." Prohibit Close Skipped of validati...
Hello Community! I need to Disable sidebar discussion button in collaborative in service operation workspace. Please help. How to remove it.
