Recovering Update set of Reclaimed PDI
My latest PDI has been re-claimed. How can i access update set of the re-claimed PDI ?
Forum Posts
Audit report with multiple records and approvals
We have a process we are putting in place called request for change at a high level this is what the process it. User will submit a Enhancement request and get manager approval.Task is assigned to an IT Analyst to determine if this should be done.Ana...
Resolved! Work notes field not displaying placeholder text in the existing incidents
Hi All, We have a requirement to add a placeholder text to the work notes field in the incident records. It is possible to add a placeholder text to any new record before submitting it. However, unfortunately, in case of already existing incidents th...
Need to modify change management flow
Hello All, I want to modify change management OOB flow in Rome version. There are two flows with respect to Normal Change Change Request - Normal Change Request - Normal change tasks : Once state changes to implement this flow creates two tasks. I d...
Resolved! Record producer
Hello, I'm new to ServiceNow and I'm trying to set up a Record Producer. However, I'm facing an issue with the Description field. When I submit an incident, the text in this field contains HTML tags. The variable type is set to HTML, and it's a simpl...
Incident State - On Hold = 3, shows as Closed Complete
In the Incident module, the State = On Hold has an integer value of 3. In the base Task table, 3 = Closed Complete. Because of this, when the user does metrics on the Task table, Incidents that are On Hold are showing in the Closed Complete bucke...
Standard change tasks created prior to "implement" or "schedule"
Good morning ServiceNow enthusiasts Could somebody explain to me the actual reason why the tasks defined within a standard change template are created and assigned PRIOR to the implementation phase? I do understand they are pre-approved changes, but ...
On-Call workflows not trigger if incident created with assignment group
the Oncall workflows are controlled by trigger rules. we have a trigger rule for when an assignment group is null. When the incident is assigned it no longer meets this criteria and is looking for a rule that matches the assignment group. This is wo...
Resolved! i have added the "Interaction realated record >task" related record but its not visible
Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...
How to Enable Multiple Users to Fill a Single Survey Instance | Survey and assessment module
Hello,We have a requirement in the Survey and Assessment module where we need multiple users to fill out a single survey instance.I understand that in ServiceNow, each survey instance is typically assigned to a single user, and only that user can com...
Random accounts getting an error "Invalid requested resource path" using MS Teams integration
Have some random accounts that are getting the message "Invalid Requested Resource Path" when trying to Start a Microsoft Teams Chat from any record within ServiceNow, either from SOW or Default View. Have gone through the steps mentioned in the arti...
Resolved! CSA course for Yokohama
As the CSA exam is currently being taken on Yokohama, how come the CSA course is only available on Xanadu or am I missing something?
DeepL for dynamic translations
I need to make the API connection with DeepL to start using dynamic translations in ServiceNow forms.I am new to ServiceNow Integration, and this is my first task for client.Can anyone please help me out by explaining how it works or please provide m...
Paging doesnot work if assignment group populated on new P1, P2 incidents
In ServiceNow Trigger rules fire only if the assigned_to and assignment_group fields are not populated on a record. My requirement is to trigger paging even if incident created with assignment group.I tried to create BR for this but it doesnot start ...
How to use employee center in ESC portal is not working
Hi all, In the ESC portal , tour section how to use employee centre link is not working .above three links are working fine by clicking the how to use the employee center , I am receiving Can you help me how to resolve this issue. Thanks and ...
