Article feedback comment appearance only on clicking on NO, while for YES, it should only accept.
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39m ago
I was trying to implement the functionality of visibility of comment box under the knowledge articles only when clicking on NO, while clicking on YES stays the same (i.e just submits the feedback and creates a record in kb_feedback). I tried finding some out of the box solutions to utilize but i do not see one.
When checking in PDIs, i see there only direct way of showing the comment box on the article page and the comment behaves independently on its own and no dependency with the YES/NO buttons.
Attaching dynamic.png for reference
I was also having a issue of adding the widget into the page. When drag and box the widget "Knowledge Articles Comments" on to the container of the knowledge article page, the widget doesn't appears properly as in rectangle like others. It crumbles down to a single spaces between others widgets. The widget is copied into the container of other widgets, but it wouldn't show as a rectangle (attaching widget.png, highlighting in red arrow). Even then, the comment box doesn't appears on the article page in front end. What could be the issue here?
