Assessing Impact in Change Risk Assessment

[kim-lindgren]

There are indications that the plugin Change Management - Risk Assessment can be used to assess not only Risk but Impact. For example, when I run a Risk Assessment on a Change in my PDI, I get the following info message:

Risk has been set to High and Impact remains unchanged.

However I don't see how you can assess Impact? I can open the Change Risk Assessment Category (asmt_metric_category) table and define metrics relative to that, I can also define thresholds on the Change Risk Assessment (change_risk_asmt) itself. But I cannot select whether to measure on Risk, Impact or anything else.

What am I missing here?

Regards,

Kim

[Dr Atul G- LNG · Accepted solution]

Hi @kim-lindgren 

Thanks for pointing out this table, but these are only Risk conditions that work for the OOB Calculate risk UI action, right?

Atul: No, it works with the Risk Assessment plugin as well.

As he explains in the video you linked, most instances use Change Risk Assessment rather than this OOB feature and that is also true in our case. Or can they work together somehow?

Atul: Practically it works together. The screenshot which I shared is something I saw on the Now Learning course and it said, the final risk and impact come from both.

I can tell you that in our instance all of these Risk conditions are inactive.

Atul: If I am not wrong, you need to active the OOTB risk condition as well to determine the right Impact. Enable it in Dev/ PDI and check once. 

[kim-lindgren]

It works as you described it. It seemed so unintuitive to me but I guess sometimes you just need to try it out.

The only drawback here is that we need to set Impact based on fields that exist on the Change Request itself rather than questions in the Risk Assessment. Unless we set an advanced condition for the Risk Condition... anyway, thanks for your help!

Kim

[Dr Atul G- LNG]

Hi @kim-lindgren 

In that case advance conditions are the only option. 

[Six3Zero]

I'm in the same boat as you are. I wonder if the only way to include impact assessment questions in a change request is by creating a separate assessment form for a change request. However, making change owners fill out both a risk assessment and an impact assessment form might cause them to rebel with frustration and pushback. I would love it if we could incorporate impact assessment questions into an existing Risk Assessment Form included in a change request.