Assessment Survey :Instance could not be created

[ash36]

HI,

I have an assessment and when I attempt to assign the assessment to an any user,I receive the following response from ServiceNow: Instance could not be created.

Any ideas on how I can assign the assessment or avoid this error message? I tracked the message down to UI page "select_user_assessment", but not able to understand the issue.

Thanks,

Ashish

[npipho]

I had this same issue today.

Assessment > Metric Definition > Types > Metric Categories at the bottom. When I clicked on the metric category, I noticed that I did not have any assessable records, which is what caused the error message "instance can not be created."

Select your metric category > Add at least one assessible record.

[#3 · Accepted solution]

I found the solution: When you assign an assessment for the first time you must make sure that you have categories attached in the related list.   You most likely created the Assessment -> Metric Definition -> Cateogires after you created the Metric Definition Type.   Now that you're assigning the assessment you must make sure to put the types into the Assessable record.

[Arnoud Kooi]

One addidtion that could save a few hours...

To auto generate the categorie assesments, the categorie filter needs to have at least one condition...

From the docs:

Manage an assessable record automatically

You must define at least one filter condition in the Metric Category form to automatically associate assessable records with the category.