What is the use of 'Fulfillment automation level' on the catalog item form?
What is the use of 'Fulfillment automation level' on the catalog item form? Does it have anything to play as part of request fulfilment?
Forum Posts
How to run a script include as 'System' so that it executes server side code for Non-admin users?
Hi All, I have a requirement to execute a script include which is querying sys_user table to fetch INACTIVE user's details. This script include code is not working for Non-Admin users as they can fetch only ACTIVE user's data.I want the script includ...
Resolved! Variable value not passing to catalog item from order guide via rule base
Hello All, I'm creating an order guide to manage all of our applications available to request access to. Each application has it's own catalog item to manage the different approvals and tasks via workflow. I have everything working correctly except ...
How to create Interactive filters in PA
Hi, In Performance Analytics(PA):I have get the percentage breakdown for 'Customer' in terms of Response and Resolution within SLA for priority P1.For this, I have created below:1. I have created two automated indicators and one Formula indicator for...
Best practice to model mobile lines as assets
Hi everyone! We have an inventory of mobile lines for employees. Most of the cases, those lines come with a mobile device; but in a few cases, employees use their own personal mobile device, so the company only accounts for the SIM.The mobile device ...
Resolved! Insert the Serial Number in the Serial Number catalog variable.
How can I get the Serial Number related to the Device Model Variable to auto populate into the Serial Number variable below the device model? The requested for assets appear in the Device Model (which is in the from the hardware_alm table) but I wa...
How to set 2 different JIRA connections
Hi All,I have to set up JIRA connections. But already there is a connection exist. When i set the credentials and connection and created the new Connection Alias. I am getting the Project key in the Create Issue Action in the Flow designer.Please hel...
updateMultiple & setWorkflow
Hi ServiceNow community, Does setWorkflow(false) have any impact when using updateMultiple()? Based on a situation that happened to me yesterday, it seems that the business rules still run even when I used the following code: var gr = new GlideReco...
Tags on Form View
Hi, When I add tags on incident form using form view after saving the form tags are not saved or visible in list view and even if I open a form and check tags are not added. But if I add tags through list view tags are getting added. Can anyone pleas...
access control creation
I created ACL for viewing RITMS only respective region approval group members, but its now working, please suggest any additions/defects in this rule.
How to disabled the "Sub Projects" and "New Project" options from Project Workspace
Hi Everyone, I need to disabled the "Sub Projects" and "New Project" options from new Project Workspace. Could you please help me, how to disabled? Please refer the below screenshot for your reference. Thanks,Rajesh
Resolved! Service Bridge
Hi,We have two instances. one is for CSM(instance A) & other is for ITSM(instance B). Now the requirement is When a case is created & assigned to specific "XXX" group, the incident should be created in other instance(ITSM).IS it possible through Se...
Registration process of MFA
Hi Everyone,I'm working on setting up MFA and encountering an issue. Currently, during the initial registration for MFA, the system shows both biometric registration and the option to register with an authenticator app, even if the user hasn't authen...
Assessment instance record not getting inserted
After clicking "Assign survey" UI form button Assessment instance(amt_assessment_instance) record not getting inserted, throwing error message like shown in image.
NOW can not send notification to distribution list
Hi NOWers, I just want to confirm that can we send notification to DL (distribution list which is created in local outlook server)? I tried with insert DL address to watchlist or bind it to Group email, it does not work. So personally assumption is t...
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