Assessment Trigger Condition is not working as expected

Ishaan Mishra
Tera Contributor

I am creating a Trigger Condition against Business Service Table and wants to trigger an Assessment(custom made) to Owner of Business Service Table when the Business Criticality field changes to "1- most critical".
But as per the condition the assessments are not getting generated to the owner of Business Service.

Also any insights on "Assessable Record Field" on trigger condition form. Is this the reason why assessment is not getting generated

Please refer to the ss of

1. Trigger Condition 2. Metric Type 3. Business Service

Quick responses are much appreciated.

Thanks in advance.

6 REPLIES 6

Musab Rasheed
Tera Sage
Tera Sage

Hello,

Keep repeat interval as 0 instead of 30.

Remove 'itil' role and add following 'survey_admin,survey_reader,public' remove public role later on or do according to your need

Try these two

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

Thanks a lot Rasheed for a quick response.

I have tried following above instructions but the result is same, my assessment is not getting triggered.

Is this due to Assessable Record Field??

Thanks for the help again

Community Alums
Not applicable

Hi Ishaan, I am having the same issue, did you get this working?

Thanks

Shamhoon

Don Dom
Tera Contributor

Did you found the answer please?

I also got error:

 

Cannot create assessment instance, null was detected from assessable record field.: no thrown error