Assigned to field empty when assignment group updated.

naam
Giga Contributor

‎03-21-2018 07:18 AM

 Assigned to field empty when assignment group updated. On-call supposed to populate assigned to field when submitted.

This happens every once in a blue moon and not in a regular. what could be the problem?

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rammohanraomadd
Kilo Guru

‎03-21-2018 07:24 AM

Hi,

 

If user is part of multiple groups and changing the group with in those then it won't be be changed. Else it might become empty. Please check this scenario.

 

Regards,
Ram M

0 Helpfuls

Not applicable

‎03-21-2018 07:25 AM

Hi Naam,

Assigned to field is internally configured to be a dependent field on Assignment group Out Of Box.

My guess for this to happen once in a while is because, if a user(assignee) is present on multiple groups and the group you are updating is one of them, then the assigned to does not reset. But if the assigned to is not part of the new group you select, the assigned to is reset.

This causes the Assignee to be empty if few cases when Assignment group is updated.

 

Please mark this as Correct/Helpful if it was 🙂

Thanks,

Vidyasagar