I want to copy attachment on ticket when user click on forward button
Hi Team, I want to copy the attachments on the ticket, when user click on forward button. Please suggest how this can be achieved, thank you.@Ankur Bawiskar
Forum Posts
We have customers wants to access our instance to raise incidents and Requests.
We have customers with 100+users, who need access on our instance to raise incidents and Requests, but we can't create public portal, can't create manual accounts as per our security policy. What is the best solution for this, please help me. Thanks...
Resolved! Attached CHG should be closed before closing Demand Task
Hello Developers, We have an UI action 'create change' on Demand task table.Each Demand task will have an CHG attached to it.Before closing the Demand Task, The attached CHG must be closed.I have wrote a below BR but does not seem working. Can you pl...
Need to create log
var jsonstr = '{"items":[{"sys_id":"8526043597943590335b76c11153af61","variables":{"requested_for_s_manager":"","cost_center":"","opened_by":"0c79dc3997122d10b3adfbbe2153af34","requested_for":"0c79dc3997122d10b3adfbbe2153af34","location":"0327dc7c979...
Location is Not populating
Team , We have a Catalog in catalog we have a variable called Physical Office Location, That variable refers to cmn_location table , and when we have created couple of locations That location is not showing under the Variable (Physical Office Locati...
When the user login, it should be redirect to the esc portal
Hi,I have a user called "xyz" and that user added in to the one group "abc".When xyz users login, this abc group needs to be redirected to the ESC portal.Can anyone please help on this, It will be useful.Thanks!
ACLs for Vulnerability Scan
State fieldDescription: Parent Assignee can write state while activeCondition: Active = true AND (user is in parent records “assigned to” field OR User is a member of the parent records “assigned group”)Work Notes field fieldDescription: Parent Assig...
Resolved! In ATF i am getting Warning message please help me out can i fix it
Hi,In ATF I am getting a Warning message please help me out can I fix it. Any possibility to fix this or may i know the reason why it is happening?
Resolved! Hide worknote for everyone on Service Portal [Helsinki]
Hi community, hope you are well,I would like to know how we can hide the worknote (incident & request) for everyone on Service Portal (but have to be visible on backend) in Helsinki.First, I tried to configure the activity formatter on the form to di...
ServiceNow Azure AD and ServiceAccount for Scripted API
Hello All, Our client has Azure SSO and is using User Provisioning via SSO. They now want to develop a Scripted REST API in ServiceNow which external vendors will use. But for authentication, they want to use a Service Account created in the Azure AD...
Resolved! Datasource Import
Hello , I have some tables in servicenow the data from JDBC , we have already created mappings and connection with JDBC and everyday a scheduled job runs and gets the database data . My requirement is I have enabled use last run time on the datasour...
I want to load the user name of a reference variable into the another variable
I want to load the user name of a reference variable into the another variable it_director_business_app (user selected from sys_user table)it_director (to be used to send an notification) function onChange(control, oldValue, newValue, isLoading) { ...
Retrieve the age of oldest ticket that is kept open
Hi All, I'm trying the fetch the age of oldest incident ticket that is still open in reporti) I have written a script include and make a call of this script to report but it's giving me the invalid and wrong input.ii) I have tried this script in back...
Cannot sort by choice field value in report
I have a report that shows open requests on a custom table. It's a bar chart, grouped by Aging Category, and sorted on that same field (a-z). The values are 0-8, labels are plain English. I would expect, based upon everything I've found to date in th...
