Hide Links in Below of submit button in portal
HiI need to remove these two links in portal . How to remove these .@Allen Andreas @Pradeep Sharma @Sandeep Dutta @Anurag Tripathi @Mark Roethof
Forum Posts
How to set up virtual agent convesation in esc portal
Hi, Once i start a conversation it is showing the below image, but not showing show me everything to show all the topics so can you please guide me how to set up virtual agent conversation and topics in esc portal.Thanks!
Resolved! Modify RITM history & SLA Repair
Hi, We've implemented a functionality where a Catalog Task state will bubble up to its Request Item parent.For example, if an Catalog Task state is changed to pending, therefore the Request Item state will be pending as well, same for closure and wor...
Issue with integration
Hello All, The Endpoint is not mapped correctly, it's pointing to my instance: https://xxxx.service-now.com but it is not correct and hence the Response body is empty also. What could be the issue please and I am not sure where exactly need to verify...
Resolved! ServiceNow
Actually when we attached an active problem record and we are not able to search and attach the relevant problem record from numerous active problem records. It includes lot of manual efforts and impact the AHT (Average Handling what was the solutio...
Passing information form RITM to task
I have created a startes, movers, leavers entries in the ServiceCatalog, created excecution plans for each process, created a number ofvariables for each process.The execution plans sucessfully create RITMs that containg all the information in the va...
It is related to SOW tabs
Hi TeamI have a request where a user is not able to see the SOW Detail tab data, but other tabs data is visible to him except Details tab which contain incident no., caller , caller id and all etc. He has the ITIL role and I also check the syrule_vie...
How To Delete a record using Background Script
How To Delete a record using Background Script?
Script error
I am facing a script error issue in the change form when the change is approved under the status field i have checked the client scripts but i could find any thing related to status change ,how can i solve this please help
List Collector type Multi Selection at a time in Portal view
I got a requirement from Clients that they want to select few choices at a time in List Collector type in Service Portal in Servicenow. How to achieve this requirement. Please help me.
Service Catalog
Hi Friends, I was tasked with creation of Service catalog by using flow designer.Can you please provide me some articles or videos to understand Service Catalog and flow designer in a better way
Form name not correct on search result in portal.
I recently Edited translation of a catalog item and updated the French translation. On searching on the portal the search result is still showing the previous translated name & not the one I updated.On opening the form the correct name is displayed (...
Why sc_request record not opening when I hit Enter in the global search with the request number?
Hi All, When I search for a request in the global search, it shows the result, but when I hit Enter, it does not take me to the record. For other tables, such incidents or RITM numbers, it works correctly and takes me to the record when I hit Enter. ...
Changes in lower environments
Recently, there has been a lot of discussion around whether Change records should be required for lower environments. Please provide feedback as to whether or not your company requires change records for lower environments or not and if so, what’s th...
Change > Create New Landing Page stays at Loading... and has a circle spin
"Change > Create New" Landing Page stays at Loading... and has a circle spin and never displays the Change Model Cards. I am not sure what could be causing this. Hopefully someone knows what is going on with this. Any help would be greatly appreci...
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