Service-Now branded t-shirts, cups, etc... Where?
Hi AllI remember there was a web-site where you can order Service-Now branded t-shirts, cups, etc... I could not find the link. Is it still alive? Can you share the link please?Regards,
Forum Posts
Resolved! Can I change the Sys ID of a record with another one?
Hello, I noticed that a record that was associated to a workflow was deleted some time ago. I can easily create the record again but it generates a new Sys iD. This record is tied to a catalog item workflow to process that used the records previous S...
Auto population of Incident assignment group from Support group of Service Offering
I am trying to implement a feature for Service Offering. In the incident form, the assignment group should be automatically populated from the support group of the service offering. When the service offering is changed in an incident, it needs to che...
Resolved! 3 way comments sync (REQ -> RITM -> SCTASK and vice versa)
Hello, We want to create a 3 way comments sync.If the additional comments are updated on the REQ then they should be cascaded to RITM and the SCTASK.If the additional comments are updated on the RITM then they should be cascaded to REQ and the SCTASK...
Vendor Management Workspace - Recommended Vendor KPIs
Hello Team, I would like to know, is there any other recommended KPIs for Vendor Management apart from the out-of-the-box. It might differ from each customer but is there any common recommendation on KPIs for Vendor Management. Some OOB KPIs obser...
Issue with UI Action on Workspace
Hello All , I have an UI Action button which Generates Session Key from beyond this Works well on UI but not on SOW Workspace , I see in the script they used glide dialogue window but seems it is deprecated I tired with Glide Model but it is not work...
SLA report based on Incident number for last one month
Hi,I want to create a SLA report where it shows Actual elapsed percentage for a particular incident over a period of month.X axis needs to incident number and Y axis needs to be actual elapsed percentage, also I want group by option based on assigned...
Search knowledge button in incident form
I have looked high and low, searched the UI actions and the community. I am trying to locate where the search knowledge button can be modified. As it stands I believe in it's query it is filtering out expired articles. I have changed the global searc...
Field value not displaying correctly in list view
I am trying to update the field value in the table. Whenever I update the field value it is showing correctly in form view, but not displaying correctly in list view. It is showing previous value not correct update value. Please your inputs are much...
Resolved! When new request is created it approval state is in approved instead of requested
When new request is created it approval state is in approved instead of requested.When i create a new request it is showing the approval field is approved. I didn't changed anything yet.please help me on this. Thanks in advance ,Nandhini
Enable Translation Management in San Diego
I want to enable translation in a knowledge base. I add the field using the slush bucket, save it and when it goes back to the form the field flashes for a second and then it disappears. I have checked the system properties and activated the plugins ...
Updating a State field using Flow Designer
Hi All,I'm trying to build Enhancement Requests Flow Designer process to trigger flow when record is created or updated and state is Open. I now need to set states for each Enhancement as follows: Set "Awaiting Info" - If Due date is past 10 days. S...
Resolved! How to attach FLOW to knowledge base?
OOB on Knowledge base there is an option to attach workflows. But I dont want that workflow to run, instead want to make use of FLOWS. Is it possible?
Resolved! Email sending disabled from PDI.
Hello All, Does email sending from PDI is disabled from ServiceNow? I am trying to send the email from PDI everything is looks okay in my PDI but email are not triggered. I heard from someone servicenow has stopped this functionality.Does anyone have...
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