Hello Community,When we see OOB SLA flow or Workflow, it waits for first 50% of SLA Percentage, then followed by 75% of SLA Percentage and finally checks for Breached equals to True.What could be the reason, ServiceNow used this condition for Breache...
Good afternoon everyone. I created the u_exposto_para_internet column of the choice type containing the "Yes" and 'No" options in the cmdb_ci table. This new column as well as its choices were replicated to the u_module and u_cmdb_ci_aplication_syste...
Hi Team, Can anyone suggest how can we set the PTO request to be set to "without Approval" insted of System default(Not Allowed) in the "service operation workspace" any suggestion will be appriciated.
Hi Team, I want to auto populate a question in Survey with the value from URL parameter. Here is the thing that I am trying to achieve: When a task is closed I am sending survey link through the notification. In that link, I will append the task numb...
Hi Team,I want to make few checkboxes label in red color in my catalog item in portal...I tried g_form.getControl method in client script but its not working does anybody have any idea how to do that please help me? Thanks
I need some inspiration for what ATF I can create to automate the test after upgrade. Which ones have you created?
Hi, Virtual agent is not working when i open the virtual agent it is getting lines in csm portal.Can anyone please help on this,It will be useful.Thanks!
HI All , This script is not working properly .while using broadcast method value is not coming in the alert(data). I am using code in the client script.widget -1c.data.controller = recordIds;c.server.update().then(function(resp) {c.data.controller = ...
I have a UI Policy to hide the mutil-line text variable from the Customer Portal entry/submission side. Configuration of the variable This variable is for the fulfillers to add notes (other than work note or Additional Comments)
1. I have created one catalog item "Add Remove client portal Admnistrators".2.On this catalog item added two variables: 1.Contact to Add - When the User move in Selected, Automatically add to the 'Client portal group' 2.Contact to Remove - When...
I am new here!Can anyone explain about the Access Control Lists (ACLs) and its types.
Hi guys , i need Incident creation when abc@gmail.com sends mail to servicenow.com when subject contain alert/warning it should create p2 inc for alert and p3 for warning , i created inbound action for this and for testing this i tried FROM field of ...
Hello Community, How can I link RITM variables with each other? For example, I have a country variable of UK. It must show the cities of UK only in city variables once the userSelects UK variable. The variables type are select box. Regards,Burhan Sha...
Hi all! Is it possible to create a Service Catalog Item directly based on a Business Service which is defined in the Service Portfolio? I have understood how to simply set up an independent Catalog Item, but in doing so I saw no opportunity to "inher...
Hi All,I am working as an Major Incident Manager since last 8 years. I do have a couple of years experience in Problem and Change Management as well.. Basically ITSM. Majorly, I have used ServiceNow tool in different orgs. Now, I am thinking to go in...
