I need to send dynamic approval to the requestor manager if requestor manager is inactive I need to check with his manager if he also in active need to check with his manager this should happen until I found active manager and approval should trigger...
What is formatter and types of formatters and how to create process flow formatter for incident tabl
I seek assistance in creating a planned task from an email to be sent to our ServiceNow instance. I am uncertain about the process of using an inbound action for this purpose. The relevant table is named "planned_task". Any guidance would be greatly ...
Hello Everyone, I recently faced an interview question that left me puzzled. The interviewer asked how to create records in the Incident and Change tables, as well as generate a Record Item (RITM) in a single form.I found myself confused between usin...
Hi All, I have a workflow where I'm using the "Approval -user" activity. I want to skip the approval for the requester if he is part of of group . Currently, my script works fine for checking if the requester is part of the approval group and skippin...
I created ACL but its not working, can you please help any issue in this set up any additional things need to be done.
Hello,Request from user .On Workspace Agent, when you click + button create new interaction on right side all related templates appear.Requirement is remove the access to delete templates to the HD agents., only supervisor should have option to delet...
Hi All, Is there any Industry Standard when it comes to Change Management Metrics? If so, can you share the list of metrics? I have SN OOB metric list for Change Management.I would like to see Industry standard list and compare to what we measure & r...
I'm having a hard time managing who can and cannot see assessments and survey results. If I give a user survey_reader role they can see all surveys but can't see any reports and dashboards.If I give them survey_user role they can see everyone's re...
Can someone please guide me? I have learned the ITSM module , and I'm bit confused about which module I should learn now to enhance my job prospects as everyone suggests different modules.
I've created Related list to show expired "Special Handling Notes" on my case type table intented to show the expired special handling notes created from the following tables "Consumer" / "Contact" / "Account". It is working as expected for the admin...
Hello Community ,I have this issueI have created a record producer on incident table, when the record created from service portal using the record producer, the priority is not getting updated by using priority lookup rules. I have given correct fiel...
Hi, I have a requirement to attach same catalog Item multiple times to an order guide. For that, I am using guide.add() method. It is working within Servicenow UI. But it is not working in portal. Can anyone help me please...
We recently update Java on our MID servers and now I'm seeing "1 unresolved issue" alert and under issues I'm seeing "AMB client disconnected after connecting". I have restarted the MID server services but still having issues. Any suggestions would ...