Resolved! Adding Generic ID in Watch List based on Veriable selection
Based on the Business Unit selection, I am looking for the option to add a Generic Email id to the watch list. Can anyone suggest best practices on the same? Thanks In advance
Forum Posts
Tracking Ticket Level of Effort
I have not found a good way to track level of effort for those that work tickets (fulfillers). I have agents who touch/update many tickets, and if the ticket gets escalated to a different team, I cant show the level of effort through out team. I've t...
Resolved! Can I restrict selection of an option on a select box variable to certain role?
Hello all, I am looking for a way, if there's any, to have the options in a select box be selectable by role. As shown in he attachment, I would like for only users with certain role OR group membership to ONLY be able to select (or see) the Purchas...
sp-date-picker input text box readonly
I have <sp-date-picker>from which I am setting min and max date, and its working fine but if user select date manually from text box it gives access to set any date. But I want restrict it either by adding error message or by making input box as read...
interaction record created is not auto assigned to group
I have wrote assignment rule for particular location queue but still it doesn't assign interaction to particular group what may be missing
Resolved! Follow button in incident form
Hello All,We have an requirement, when user opens an incident form and click on FOLLOW button , then the user should be added to the watchlist of that incident. But we are not able to find the UI action for that Follow button.Could someone please let...
Resolved! onSubmit client script to prevent form submission
hi all,I have a javascript question. I have an onSubmit catalog client script to prevent submission of a record producer if the user has not checked a box on the form. This is working properly. However I need this to only apply if another field...
translation of select box LOV field using catalog client script
Hi, we are using select box field in catalog form, in that select box we have to display different LOV's as per the company data. so for showing those i am using a catalog client script to add and remove option from the select box, but when the end u...
How to the Resolution Notes and Resolution Code information to appear in to worklogs
Hi, When we change the state is resloved then the Resolution Notes and Resolution Code should be mandatory then after we will filling the those fields and then after I need to the Resolution Notes and Resolution Code information to appear in to workl...
Knowledge API - GET(articles) to include whole content
HiGET articles of Knowledge management API currently only pulls in snippet of the article content. Does anyone know where i can update it to include the whole content?Cheers
Walk-up Dedicated time slot not working for mobile app.
Hello, We've implemented the walk-up experience and configured dedicated time slots based on the reason for the visit. While these slots are functioning correctly on the desktop version of the portal, they aren't working as expected on mobile device...
Activity Pack - EfficientIP
hi folks. i'm trying to integrate with IPAM tool - EfficientIP. understand that there's an activity pack for this. but is there any guide on how to start/setup the activity pack?
Creating a Separate Email Notification for a Specific Catalog Item
Hi everyone, I'm looking to create a separate email notification for a specific catalog item. Currently, we have a single notification for all catalog services. However, I need to customise the email notification text for one particular catalog item ...
Resolved! restrict closing change requests to change_manager role
i need help. i was tasked to restrict closing change requests to those with change_manager role but i cant seem to get it right. function onCondition() { // Get the current user's roles var userRoles = gs.getUser().getRoles(); // Check if the user ...
Insert string value to a field of type decimal
Hi, Can we instert string value to an out of the box field of type decimal.
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