Hi, We are embarking on wider use of tagging incidents so that we can track trends, this is very helpful for at a glance dashboards. However its difficult to gage who is participating in this. Are their any options for checking either 1) Who in our...
Hi Team, We are performing an integration between Nexthink and ServiceNow. The below is the payload we are getting from Nexthink. {"queryId": "#devices_with_frustating_user_experience","executedQuery": "devices| include dex.scores during past 24h| co...
Hi Everyone, I am facing an issue with the Out of Office Automatic Replies not being received by the servicenow Instance. We have a requirement to send out an follow up email to the approver if the approver is out of office. because of this issue we ...
I'm working on a Request Item (RITM) form. I have a UI action button that creates a new incident from RITM. I want all the variables captured in the RITM form to automatically populate the corresponding variables in the new incident form (all the que...
Hi, I have created a catalog item using record producer. Once the request is submitted , it should go for 4 level approvals. 1. Once the 1 st level approver approves the request then it should go for 2 nd level approval2. Once the second level appro...
Dear Experts, Greetings for the day, We have a requirement where we have to restrict incidents to always start with the 'New' state while creating via UI.We have implemented the following BR, but when an incident is assigned during creation, it alwa...
Hello CommunityI have created one Varient and sub page for custom widget It display for sometime but now it not display on workspacePlease help
Hello Community,When I was modifying other componenet , what happens don't know , but now Greeting page is not visible on workspaceHow I reset it backPlease help!It is present in ui builder
I have workflow in that manager can approve the approval , but I have requirement , approval goes to the security group members only not to managerPlease help!
Hello and Good Morning, trying to configure default portal to use ESC instead of SP.. one of the suggested steps is to update the "Automatic Portal Redirection upon ESS user's login"where it needs to create a new JS under the "JS Includes" tab. Howev...
Hi All, We are using below workflow timer to wait 10 days from start date , now client asking to change 10 Business days , kindly help me code var change = current.variables.start_date;var gdt = new GlideDateTime(change);gdt.addDays(-10);var assig...
Hello,For a particular user, field : 'Business / Technical Domains' which has type 'List', while applying filter (=) on this field no record are being return, although there are many records matching this condition, after 'groupby' it is showing erro...
Hi,I am stuck in a tricky situation. I have a button on RITM form that opens a Service Catalog in a Dialog Window. I want variables in Window to be populated by variables of RITM.UI Action is Client and has below code to get variables from RITM, but ...
i tried to use the outbound rest message to create the ui actions but it is not getting logs . please help try {gs.log('UI Action script started', 'DellSOAPRequest');var r = new sn_ws.RESTMessageV2();r.setEndpoint('https://apigtwb2cnp.us.dell.com/Sa...
Hi everyone, We have a requirement, where change approval request should not be approved when mandatory fields are not filled in Change Request form. Can anyone help me here , how can i achieve this. Thanks inadvance, Sandhya
