Assigned To Me

[#1]

Hi All,

I am trying to analyse a field "Assigned To Me" which actually should provide only those tickets which are assigned to me.

Instead it returns ticket with various states (assigned, completed, rejected etc).

Requirement: Tickets under Assigned To Me should be only with the state - Assigned

When I check the module "Assigned To Me", it has two filters Assigned To & Active.

Assigned to refers to a javascript: getMyAssignments(), I guess tweaking this might help in getting only Assigned state requests under Assigned To Me.

Please let me know if I am going in the right direction for my requirement.

If yes, could any one let me know where exactly can I find the javascript: getMyAssignments() and also if no further complications might be affected post the change.

If no, please let me know the right approach for meeting the requirement

[#2]

Solution:

In the filters of Assigned To Me just select another filter with an AND condition choosing State as Assigned.

That's all and we have all the requests with the state as Assigned. Yipee!!

I know it's easy but for naive users of my ilk it's quite good.

[Chris D]

In case anybody stumbles on this in the future and is also curious where to find the source of javascript: getMyAssignments(), it comes from the OOTB Dynamic Filter Option "One of My Assignments" which in turn uses the OOTB Business Rule "getMyApprovals".

[Praneeth CR]

Adding one additional filter condition for state under link type is the easy to meet this requirement. 

Thank you,

Praneeth