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11-24-2014 10:03 AM
Does anyone know why at times the assigned to person will be removed from an asset record but not the related CI record? The state/install status are correlating fine, but at times, the assigned to person on the CI is not automatically removed like it is on the asset record.
I have a work around in place - running a report and removing the values manually, but I'm wondering if this is a bug?
Thank you,
Melinda
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Enterprise Asset Management
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11-26-2014 01:05 PM
No, you are correct. if the status switches from In use to In stock, then the Assigned to field does automatically clear itself out. Based on our findings above, though, this is not also clearing out the Assigned to on the CI, though. I may have to check and see if there is some logic behind why this is the case...
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11-26-2014 08:17 AM
Yes, I am running two transform maps against one import; the first to run is against the asset table and the second is against the computer table in config. Good suggestion, but I checked both transform maps, and they both have the "Run Business Rules" box checked.
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09-22-2016 06:52 AM
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11-26-2014 08:34 AM
Looking at individual records, what is happening is when the transform map runs for Asset, the assigned to value is removed, but it is put back when the transform map is run against Computer/Configuration table.
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11-26-2014 08:42 AM
But it is coming from the same source? Is the Assigned to mapped in both transform maps?
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11-26-2014 08:48 AM
Yes, both of the transform maps use the same source. No, the assigned to field is only mapped in the Asset transform map.
The odd part is that this just started happening a month ago, but I've been using these same maps for six months. I'm wondering if it has something to do with upgrading to Eureka.
