Assignment group should be mandatory when caller is VIP user on Incident form

Mukul Sharma
Tera Contributor

‎12-06-2023 12:03 AM

Hi,

 

I have below requirement and have to implement via UI policy. But it is working not working when caller change to VIP. However it is working fine for on load.

 

Assignment group should be mandatory when caller is VIP user on Incident form

 

Thanks,

Mukul

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AndersBGS
Tera Patron
Tera Patron
In response to AndersBGS

‎12-14-2023 12:24 AM

Hi @Mukul Sharma 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-06-2023 03:20 AM

Hi @Mukul Sharma 

 

Not sure, why you writing script of this. It can be UI action

 

LearnNGrowAtul_0-1701861576071.pngLearnNGrowAtul_1-1701861607742.png

 

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