Assignment of RITM and subsequent tasks

[johnrob18]

I have a requirement to assign all RITM and task created by Service Request to predetermined assignment groups. I have achieved this by using business rules.

The requirement also want a predefined set of tasks assigned to predetermined groups - how can I achieve this - will I need to create a workflow for each specific RITM?

[shivambitanwar]

yes your assumption is correct, it would be wise to move forward that way. just in case in future requirements would change , if they are separate workflows, you can easily configure them accroding to needs.