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Assignment of RITM and subsequent tasks

johnrob18
Giga Guru

‎05-20-2022 02:34 AM

I have a requirement to assign all RITM and task created by Service Request to predetermined assignment groups. I have achieved this by using business rules.

The requirement also want a predefined set of tasks assigned to predetermined groups - how can I achieve this - will I need to create a workflow for each specific RITM?

 

 

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shivambitanwar
Tera Expert
In response to johnrob18

‎05-20-2022 04:16 AM

yes your assumption is correct, it would be wise to move forward that way. just in case in future requirements would change , if they are separate workflows, you can easily configure them accroding to needs.

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