Hi All, Presently, if we want to search for the changes executed on a CI, the CI should be added under configuration item field of the change request(primary CI).And If the same change request has other CIs added under Affected CIs related list, we a...
Hi, can we have more than one assignment group in an incident. Sometimes we have multiple task for one incident. For example to resolve the incident the network group and the Database group have to work on the incident. So is there a way to assign to...
Knowing that Calls (aka "Service Desk Calls") has been depreciated, I'm planning my migration to Interactions. Our main KPI for Service Desk Calls is the "Call Type", allowing us to track what is the reason for the someone contacting the IT Service D...
Whenever I am trying to print any file from the printer an error message shows up on my screen stating Epson Pinter Error Code 0x9d. Can anyone guide me How To Recover the Epson Printer Error Code 0x9d issue? I had tried different methods to solve it...
Hello, I need to push the below variable on a catalog item into the work notes on said item when it has been submitted, is this possible? Anything that is added to this box: Needs to be pushed into the work notes on sc_req_item:
Good morning community, I have been asked to restrict a group of ITIL users from seeing the work notes field on the incident form. What is the best way to accomplish this?Thanks,Heather White
I have a list collector variable on the sys_user table in a catalog item and I want to update the filter on the collector based on a selection of a drop down on the catalog item. I can do this as a catalog client script but I am having trouble settin...
Hey Guys, Im trying put an error or info message under the field. But it's not reflecting. g_form.showFieldMsg("start_date","Selected Date is in past, Select a valid date","info",true); suggest me something here
Is there any easy way to attach a large number of CIs to the affected CI list of a change request? We have a long list of CIs to attach to a change request and don't want to enter each CI manually from the affected CI list, would prefer an import fun...
Hi Experts, I have activated the plugin "Service Portal User Criteria Support" to restrict few users to see the announcement banner I have created one user criteria and locked the user's name in that and after this i have added this criteria in CAN...
I have 3 arrays to pass to events . Is there a way to pass more than 2 Parameters through gs.eventQueue()
Hi, Within a Change request there is Impacted Services/ CI Tab. When a Change request is created the refresh impacted Services is initiated and its starts popping up messages of impacted services . Is it possible to stop this messages? Secondly Is t...
Hi Guys. Does anyone know how to hide the UI actions found in the bottom part of a Form View:
Since upgrading to Orlando the following script has stopped working on the portal: g_form.setMandatory("<variable set>", false); g_form.setDisplay("<variable set>", false); After playing with it I found that it was just the setMandatory that is not w...
I have created a database view on metric definition,metric instance and incident tables, where metric definition was built on field Assignment group such that when i click on try it in db view it gives the incident and value fields where value is the...
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