I need to convert INC to RITM and RITM to INC, but what I want is to lead the analyst to the catalog page so he can choose the new category and then have all the form filled with data from incident.I tried doing something like this:var url = "catalog...
Hi All, Before Helsinki upgrade, when we pass the CI name in the node value of Event table, the CI field of the alert will automatically populated. After Helsinki upgrade, the CI field of alert is empty. This is the message I get in Processing notes....
Hi,We have a user created column in our instance & this column when accessed manually via column_name.list shows me the required Columns.Also the Configure List Layout lets me choose the desired columns but when I click on Personalize button the slus...
Hi allPlease I'd like to display planned start date and planned end date in approval request email notification. i have checked the glide.email.append.timezone in email properties and still no joy.Please how do i do this?
Hi,For Changes we are looking into the possibility of using the 'Proposed Change' right click option for 'Affected CIs' to allow the 'Assigned to' of the Change to ensure the CMDB is updated according to the scope of the Change.We are currently runni...
How do I add a help icon for a field in ServiceNow I am in Eureka version
So there are tables of sync rules, with script includes doing the work, right?On the Asset-CI hardware status mapping the mapping is, if a "both directions" rule is in place would be to keep the Asset's Asset Status and Substatus in sync with a CI's ...
On my Service Portal Index page, I have included a "My Requests" widget which will display the user's requests (where the Requested_For is the user). This is based upon a Simple List, which finds Active requests for the user, and shows the REQ numb...
Hello SN Comm,So I have had help with this in the past, and believe I got a lot accomplished.. However, I believe I missed an important piece and overlooked what I should have really done.The OOB Incident Autoclose looks like this:autoCloseIncidents(...
Hello,How can I add "None" as the default value for a Reference variable on a Catalog Item?Thanks!Mike
How can you create a filter or list layout to complete a text search for additional comments or work notes? I have a requirement for our ITIL users to be able to search the system by these fields. Also, how do you search for information added w...
what is Underpinning contract in SLA
After upgrading to Istanbul from Helsinki, the "Approving" field (type Doument ID) on the sysapproval_approver table form is showing the sys_id of the document being approved rather than the name, which is set to true for display in the dictionary (i...
If you have a list collector type of variable on your catalog item form and struggling with the performance of the form, you can add the glide_list variable attribute to the variable.It improves the form load time significantly. Variable attributes ...
Hello everyone, I have a query related to creating users in service now instance. Can we create multiple users at a time in an instance. Please help me in this context Thanks in advance...