ATF issue setting component values in field in Service Operations Workspace (SOW)

BrandonGC2
Tera Contributor

Hello! 

 

I'm having an issue with selecting the correct test step to complete this field:

BrandonGC2_0-1742503955059.png

 

Currently, I'm using "Set Component Values":

BrandonGC2_1-1742504022562.png

Which seems to work at first, but during the test, the field still has the red outline as if it not been filled in and I'm unable to retrieve the components for the next dependent field "Article Template".

 

I have also tried "Click Component" (Custom UI), with no success.

 

Any help would be greatly appreciated!

 

 

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@BrandonGC2 

red outline means it's not able to set value and hence the button is not enabled.

Click Component (Custom UI) doesn't always guarantee success.

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader