How do I add a link in an email template to a change in the Caused by change field of an Incident?

[Michael Nash]

Hi Guys,

I need to get a link on an email notification on the incident table to the related change that cased the incident.

[Ankur Bawiskar · Accepted solution]

Hi,

use this to show link

To see details of the Change, ${caused_by.URI}

OR

To see details of the Change, ${caused_by.URI_REF}

Regards
Ankur

[Joe DeStefano2]

Hello @Ankur Bawiskar

How can we include a link back to the standard change template?  I'm trying a notification on the std_change_record_producer table, but using URI_REF brings a user to the proposal (std_change_proposal) when clicking the link from within a notification, not to the actual template.  We're trying to set up a standard change proposal review process and the goal is to direct the users to the template (record producer) so it can be resubmitted through the approval process.

Thanks,

Joe