Attach a PDF form to a catalog task
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an hour ago - last edited an hour ago
Hi,
I would like to attach a PDF form to a catalog task.
Context: a catalog item has 5 catalog tasks. The requirement is that for the 4th catalog task, the assigned to manager must have access to a pdf form to complete.
How can I add this form in Flow designer ?
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an hour ago
Hi @hamidouche
Refer:
How Does Generate PDF Document action works on Flow Designer?
https://www.youtube.com/watch?v=xYttoOtLB8U
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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56m ago - last edited 56m ago
I don't want to generate a PDF. The pdf form already exists, my question is:
- where do I attach it? to the catalog item? to the task?
- how to make sure it shows only at catalog task 4
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2m ago
Assuming the attachment is already saved in the system, you can just add a record in the sys_attachment table, put sc_task for table, the catalog task' sys_id as table sys_id and then copy the rest of the fields from the original attachment...
Your biggest problem will likely be to ensure that you have a good copy of the attachment and how to manage the inevitable updates that will come to it later on...
That being said as a quick and dirty solution to the question asked. You may want to challenge the use of a fixed attachment. If it is to capture data, that should be done in SN directly instead of storing that in a PDF, if it is to provide fixed data, like a how-to, a KB should suffice.