Attachment business rule trigger issue

[Training]

Hi,

I have after, insert business rule on sys_attachment table with trigger condition as table name is incident or enhancement.

It works perfectly fine when ticket is already created and then I add attachment to the ticket.

Issue- it does not work when I add attachment during ticket creation.

I tried by changing it to before but no success.

Please could you help.

[SanjivMeher]

Can you try changing the BR to an async after BR and try?

Another way would be to use the attachment copy function...So a BR would be on incident table

GlideSysAttachment.copy('incident', current.getUniqueValue(), <target table name>, <target table sysid>);