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Attachment causing additional comments

Brian Lancaster
Kilo Patron

‎03-29-2018 08:08 AM

When we add an attachment to an incident it is being adding a comment to the incident with a link to the incident.  What is causing this to happen as we need to be able to add attachments and not have a comment added?

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Brian Lancaster
Kilo Patron
In response to Aviv S_

‎06-26-2018 04:54 AM

We decided not to worry about it at this point but I did figure out that If I modified the 1 OOB ACL and set it not to run if that table was incident and then created another ACL to run on incident I would use a script to hide attachments that were not added by the user from them.  This would also make it so the links in the comments would not show for them.

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