We have a catalog item for example 'request anything'. Manually to create a request for this catalog item after mentioning all the mandatory field details we need to click on 'proceed to checkout' and the need to click on 'checkout' to submit a reque...
Hi all,im currently working on a customized field requirement of a Change form.The conditions are 1) should create a new mandatory field and it should be editable to only certain group members only. (Created ACL for the same already) 2) In the Autho...
Hello Community - I'm stuck on a report that I'm trying to run. I need to run a report that shows Approvals that exceed a certain amount of time (in this case 48 hours [if feasible in business days]) after the approval is created. I was thinking I wo...
Hi everyone!As mentioned in the subject of this post, I am curious as to what experiences you have had in integrating the CMDB with core suite of ITSM processes, and what were the use cases from which you have derived greatest benefits in your organi...
Sorry if this is an odd question, but I'm trying to replicate the OOTB functionality through which a catalog item is associated to an REQ/RITM to Record Producers. Essentially, I have a scoped application table with several record producers and the a...
Hi all, I want to show maintenance announcements from 3rd parties in the change calendar, so we can judge if that maintenance is not in conflict with our changes.I receive the announcements in my email, and will add the text manually in ServiceNow (h...
I have a custom table which extends task table on my instance. I am trying to configure related search on that table and i want to include that table when searching in the related searches, but it is not available in additional resource configuration...
Hi, I have a projects with expense lines populated and Expense lines are having amount $12, $20 etc..but the sum is displaying R$ xxx. How the SUM is calculated from and Please suggest how can i set the sum value same as expense line currency value(U...
When updating a field in cmdb_ci form, it is not getting captured only when that field is disabled.the field is a check box which gets inherited from parent table record. it is getting updated as expected from parent in child (enabling or disabling)....
Hi Team , I am trying pull a survey report for Incident , Interaction , RITM , I see assignment group data for Incident and RITM's but not for Interactions , Cloud you please guide me
how can i have a button on the incident form to open a box to request for inputs for the ui actions? like requesting for firstname and last name for another ui action form which triggers a rest message ?
I have a requirement to unlock the URL field on form load in portal. I tried using https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815270. But click function is throwing Javascript console error. I need this requirement only f...
Hi Team, I have requirement to pull a report on Financial year basis. (Ex April 1 2023 to March 31 2024)Not able to use between operator I tried to use copy query from Incident table giving input as created between 10 june to 13 june and copied query...
Hello Community!I have created one widget for interaction table on service operation workspaceBut when we click on visualization section , records are not displayed This is handled by one client script/** * @Param {params} params * @Param {api} param...
Hi, As a System Administrator, I need an email notification set up to send an alert when a local admin login occurs in the production environment to ensure that this account is not used unless absolutely necessary for security purposes. How can I ach...
