Attachment in a catalog item should be mandatory only when certain options are selected. help?

[Vaishnavi35]

Hi,

In the catalog item , attachment should be mandatory only when 1 or 2nd choice is selected.

If anyone can help me with that?

In Catalog item under "Portal settings" we do have an option of attachment mandatory but that for the whole form.

Thanks,

Vaishnavi

[Vaishnavi35]

Hi Anoja,

Great idea. But it does upload as an attachment in the "Activity". But does not appear as an attachment. why?

If you can help?

Thanks,

Vaishnavi

[Anoja]

Hi Vaishnavi,

Please refer the below link to write the business rule to appear the attachment in the record.

https://www.servicenow.com/community/now-platform-forum/disable-zz-yy-prefix-from-attachment-when-ad...

Thanks,

Anoja

[Vaishnavi35]

Hi Anoja,

The code worked, I can see the attachment on the RITM Form. But I am able to upload only one document not multiple.

If I am trying to upload the 2nd document, its replacing the 1st one.

HELP?

Thanks,

Vaishnavi

[Ankur Bawiskar]

@Vaishnavi35 

attachment variable only supports 1 file at a time.

[Vaishnavi35]

Hi Ankur,

Oh sad 😞

Will creating an attachment macro variable help? I have read this in another community question.

https://www.servicenow.com/community/now-platform-forum/how-to-upload-multiple-files-with-the-attach...

How can I make attachments option mandatory based only Multiple choice variable?

Thanks,

Vaishnavi