ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to add caller.user_name to global text search

I would like to be able to write a User ID in global text search, and see all incidents where the user id is 'caller' or 'assigned_to'.How to achieve that?I tried adding the attribute: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name,re...

MID Server Decommissioning

We have recently upgraded our Windows-based MID servers in all of our instances. We are now tasked with decommissioning the old MID servers so they can be removed from our environment. What is the proper way to remove these old MID servers from runni...

rueben by Tera Contributor
  • 2721 Views
  • 3 replies
  • 1 helpfuls

creating customized filter for a module

Hi,I have created a module called "My Change Approvals" under change tab. I want the filter such that, it should display only user'schange approvals, excluding all others. Who ever logins and clicks this, he should be able to see his change approvals...

S_53 by Kilo Guru
  • 2308 Views
  • 6 replies
  • 4 helpfuls

Resolved! Reference Table foreign key

Hi,I'm a newbie to ServiceNow and this might be of basics.I have a monthly meeting form where we record multiple complaints.I created 2 tables - MeetingInfo & ComplaintsInfo.MeetingInfo has a column "Complaints Info" of Type List - Reference to Compl...

tkrishna29 by Giga Guru
  • 3216 Views
  • 7 replies
  • 2 helpfuls

Resolved! What is best practice for configuring SLA Definitions?

The screenshots attached show our current SLA Definitions. We are experiencing inconsistencies, where with Incident Response we are seeing new values being created when no values have technically changed. We think the stop condition is misconfigured ...

Run a report on Time worked

Hi,I would like to run a Weekly report based on the "Time Worked" of each ticket that has been handled by my Group (queue) and if possible each user in that group. Ideally this would have to cover all forms of Tickets (Incidents/Requests/Changes) etc...

simonfurnish by Giga Contributor
  • 6886 Views
  • 8 replies
  • 2 helpfuls

Resolved! Extend CI attributes

It has been a while since that I done this - so this is probably a dumb question - I believe there is a way to extend attributes from a Parent CI - cmdb_ci to the child CIs cmdb_ci_win_server, cmdb_ci_vcenter, etc. Specifically, I want the field "CPU...

aprilj by Kilo Contributor
  • 2028 Views
  • 3 replies
  • 1 helpfuls

Staffing size

How large is your organization and how many ServiceNow administrators and developers do you staff?Also, if your organizations has dedicated staff for specific ITMS functions (incident, change, problem, asset, CMDB, knowledge, etc.) I'l love to hear h...

leonarda by Kilo Contributor
  • 1395 Views
  • 3 replies
  • 0 helpfuls

Dot walk fields in XML export of a record

When we export a record in XML format, it includes all fields of that form by default. However, fields that have been added by dot-walking are not visible in XML view of that record. Is it possible that a field added by dot-walking, either in form vi...

Harisharan by Tera Guru
  • 1336 Views
  • 1 replies
  • 0 helpfuls

Changing SLAs

We just went live on a reimplementation a few weeks ago and we realized our SLA Definition are now what we really want. They are reporting off of Closed not Resolved. We would like them to be resolved for several reasons. One, because we don't allow ...

kerr_jamese by Tera Contributor
  • 2600 Views
  • 3 replies
  • 0 helpfuls

Resolved! cancel all awaiting aprovals

It seems if a change is canceled that approvers still have an outstanding task to approve a job which approval is now no longer required.I thought it would be a buisness rule, but that didnt seem to work.can someone advise the best way that if a a ch...

Richard P by Mega Guru
  • 3425 Views
  • 10 replies
  • 1 helpfuls