Hi,We have configured the SLAs using default workflow. System is sending warning notification before 50%. Is anyone facing the same issue.Notifications are triggering for 30, 35, 37, 45...percentage.Thanks,Vijay kumar .S
Hi All.Very very very basic question here . Is there a way to change the default font on all reports? At the minute, some of my text is falling off the edge of bar charts etc. I know I can change the font for the whole of Service Now UI in CSS proper...
We currently use OKTA for SSO but I was wondering if anyone has used multifactor authentication with it and ServiceNow? We are exploring it for our elevated system admin access. Also, do you know if there are additional servicenow logging options...
I want to create MTTR and MTBF reports, please help me with the conditions?
Hello,I am trying to make a report that shows Breached SLAs by Assignee. I am using the guide on the wiki but when I go to make the report I am not seeing the grouped by: assigned to. I have showed related fields checked but do not see the assigned t...
Need advice with handling requests/incidents/service catalog...Traditionally, our users would email, call, or visit us in person for any requests/questions they have. We have implemented ServiceNow so that users are encouraged to submit a ticket vi...
Does anyone know why at times the assigned to person will be removed from an asset record but not the related CI record? The state/install status are correlating fine, but at times, the assigned to person on the CI is not automatically removed like...
How would I write a business rule to set status(hardware_status) to "retired" for CIs not discovered within the previous 30 days?Thanks
Guys,Is it possible to disable the Dashboards and Forms in CI in Helsinki? PFB image for more details.(Seems like it's not an UI action)Please suggest.Thanks,Fathah
Hi All,A quick question.Is it possible to create reports on sys_watermarks(Email watermarks) table. If so how can it be achieved??Thanks in advance.
Is it possible to have fields display in two columns on a record producer - rather than in one. For example, I have created a record producer to create an incident...there are two text fields I'd like to be in a wider column - Description and Short D...
We have users that will create multiple issues (for the same application) under the same incident. some of them could span several problem management items. I am wondering if you can have a one to many relationship between incident to problem m...
Hi there,I would like to pre-populate the description field in an incident ticket with the following headings so when creating a new incident ticket user can provide all the information we require. Duration:Impact:Root Cause:Resolution:Actions:So...
Can our partner access to HI? If so, can they create HI account?
During importing I need to update user name based on it's country and currency.. how should i add multiple conditions?
