We have reassignment count in the reports table that gives the number of times an incident or task is reassigned to various groups. How to track the groups names when an incident or request task hops from one assignment group to other in reports?
Hi Community!We are starting using Asset Management in here, and we want to use Product Catalog (Created from the product models).Here is the situation that we have:- Several models for one "kind" of equipment, for example:13-inch MacBook Pro (2011)1...
When I create a model, the model status is In Production. That's pretty straightforward. In the model lifecycle, it can become:1) End of sales from the vendor - no longer available for purchase2) End of support3) End of life (company decisi...
Hi,Does anyone have a suggestion as to how I can customize the state - field in incident? I want fo remove som states and add some others. A little research suggests that the best way is to add a custom state field, and then "map" the values from my ...
We're trying to track the specific work spaces. I.e, each office has multiple floors, and each floor has multiple work spaces.Users or CIs could then be assigned to a work space;Should each 'work space' be entered as an entry in the Location [cmn_loc...
Hi, in what table is stored categories and subcategories for incident, i want to retrieve them by table API, Thanks
right now, someone can delete the change at any stage of the ticket. I don't want anyone to be able to delete the ticket (except maybe the system admin). Thanks, Ashley
21 CFR Part 11 Compliance: Has anyone built and deployed workflows to manage change in ServiceNow that obey 21 CFR Part 11 with full audit trail capabilities and compliant bound electronic signatures?Also, has anyone performed 21 CFR Part 11 valida...
I am trying to build a report with the RITM and the TASK joined. I am trying to pull the variables from the sc_req_item table and show in columns. Of course when I run the RITM table I can pick whatever variable I want, but within the report I ne...
Hi All,We added all the custom attributes to OOB classes like port, service and circuits.. but there was a comment from servicenow that we should extend these classes as new custom class and then add the custom attributes there.. Ex. create a new cla...
Hello,Is it possible to dynamically change the target table in the transform map at the row level?For example when importing data into CMDB, instead of importing into cmdb_ci base table, being able to specify at record level to which extending class ...
how to check Which UI is running in current version of service now? ours is eureka currently
I would like to be able to run a report that compares two baselines and displays the differences between them. I have looked and can't find anything like this. Is there a way to do this?Ric
HelloOk so the problem now is that we have a lot of tasks assigned in my queue.However some are better labeled that others. I need all the tasks to display the new starters name.For example the short description will say 'Notify Hiring Manager of e...
We are using the Fuji release and attempting to get a license count of the different user roles in Service Now. Does anyone know how I can get this information?
