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Attachment is not added to email when export data from reports in list view

Saranya2
Tera Contributor

‎04-01-2024 10:35 AM

Hi,

 

I have export data from report in list view where we have 2 lakh records. but the attachment is not added in the email. I have checked the system property value in my instance glide.email.outbound.max_total_attachment_size_bytes. it is 18874368.

I have received the below lines in the email. Is it because of the size issue the attachment is not added?

Note: cmdb_rel_ci.xlsx attachment(s) are omitted from the email. Contact the administrator for assistance.

Ref:MSG297895331.

can anyone please assist.

 

Thanks,

Saranya 

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Rafael Batistot
Kilo Patron

‎08-05-2025 11:36 AM

Hi @Saranya2 

Have you found a resolution for this? I'm encountering a similar problem.

You correctly identified the system property:

  • **glide.email.outbound.max_total_attachment_size_bytes**: currently set to 18874368 bytes (which is 18 MB).

This means that if your total email attachments exceed 18 MB, ServiceNow will not include them in the email, and instead add a note like the one you received.

Documentation

Email body/attachment size limit system properties - Support and Troubleshooting

RafaelBatistot_0-1754418965529.png

 



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