Attachment should allow only Excel files in Record producer

[thaduri sai]

Hi Team,

We have a record producer in OOB attachment. we have to allow only excel files. How to achieve this?

[Vrushali Kolte]

Hello @thaduri sai ,

Thanks for the reply.

Please refer below KB articles from servicenow.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718013

Go to system properties> security> update property as below -

If my answer solves your issue, please mark it as Accepted ✔️& Helpful👍!

[thaduri sai]

@Vrushali Kolte , if we are changing above system propertie this will effect for all attachments. We need nly for 1 specific record producer?

[denny3]

Thank you, tried a lot with the script include to get hold of that temp sys_id. This worked!

[Ankur Bawiskar]

@thaduri sai 

I will recommend using attachment variable for your record producer instead of paper clip icon

It will be difficult to validate using the OOB paper clip icon

If my response helped please mark it correct and close the thread so that it benefits future readers.