Attachment Upload Not working for Guest User in Public catelog form

[Nivetha23jay]

Hi everyone, I am trying to allow Guest users to upload attachments on my Service Portal.

Here is what I have done so far:

1.Created a custom widget that includes attachment functionality.

2.Set the system property glide.attachment.role.

3.Reviewed and adjusted ACLs related to the sys_attachment and sys_attachment_doc tables.

Even after these changes, the guest user still cannot upload attachments. The upload action is blocked, and the portal shows “Not allowed for Guest.” I also tried impersonating a guest user and assigning the public role, but it still did not work. Has anyone successfully enabled attachment uploads for Guest users on a Service Portal page? Any suggestions or examples on how to make this work securely, either through configuration or by extending the widget, would be appreciated.

Thanks

[Abbas_5]

Hello @Nivetha23jay,

Please refer to the link below:
https://www.servicenow.com/community/developer-articles/allow-guest-users-to-add-attachments-on-cata...

If this is helpful, please click the thumbs-up button and accept this solution as the correct answer, referring to it in the future. It will be helpful to them.

Thanks & Regards,

Abbas Shaik