Error style not working in UI Policy Action

[andrespinilla]

Hey team,

I'm trying to create a UI Policy Action to display an error message but for some reason it is not displaying the message with the red background. However, when I use warning or info the backgrounds yellow and blue work.

Does anybody know how to fix this issue?

[Bhuvan]

@andrespinilla 

Can you share screenshot of UI policy that is not working as expected ?

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@andrespinilla 

You can use below knowledge article for troubleshooting

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547063

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[HanuBhagav]

hi @andrespinilla ,

Please try to use one of below methods:
g_form.addErrorMessage('Form Error Message Text');

//Field error message
g_form.showFieldMsg('impact','Priority is high!','error');

Also Check if there any Client Scripts which take priority Over UI Policy.

Thanks & Regards,
Hanu

[Shubhras]

@andrespinilla 

• UI Policy Actions don’t support red error banners → only Info (blue) and Warning (yellow).

• For red background error messages, you must use Client Scripts with g_form.showFieldMsg() or g_form.addErrorMessage().

Thanks,

Shubhra Saxena