Attachments are not visible in RITM after submitting request from portal

[ROhit Pasumarth]

When an end user raises a request by attaching a file. It is getting disappeared after submitting the request.

we have checked it is not visible in the attachment table as well

[Oliver Stammler]

Hey ROhit,
this sounds like an ACL topic.
Are you sure that you did not change the ACLs so that end users (I assume these end users do not have any role, right?) without a role are still allowed to create/write in the sys_attachment table?

Best regards
Oli

[ersureshbe]

Hi, I recommend to check the file type and size. Any file type and size is restricted based attachment configuration in the instance you should check. Refer the example KB.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718013

[DATTA5 · Accepted solution]

Hi Rohit,

Once check the end user's domain and company are same and raise a test request to check if attachment is flowing properly or not.

I hope it will work.

[Ashley Wise]

What do you mean by user's domain? Do you mean their email domain?