Audit if someone just opens a ticket

[Brian Lancaster]

Is there a way to have an audit record if someone just opens a incident or request / task?

[Brian Lancaster]

This appears to allow you to only select one table.   I need to do this on multiple tables.   Incidents, Requested Items, and Tasks.

[bernyalvarado]

Hi Brian, it's a generic event. It will work for any table.

Thanks,

Berny

[bernyalvarado]

But don't take my word for it... just give it a try

Steps:

a) Open a Y table record under X account

b) Navigate to System Logs >> Events. Make sure you're sorting the list by the Created date. You shall see a user.view event. Take a look to the fields table and Instance.

I hope it's helpful! Blessings

Thanks,

Berny

[bernyalvarado]

Here goes an example of the user.view event for a record viewed in the u_test custom table.

Thanks,

Berny

[Brian Lancaster]

I understand that but how can I get this to fire on more then one table when the event setup only allows you to select one table.