Hi All, I have a situation where I want to create couple of catalog tasks under RITM once initial 8 catalog tasks are completed through Flow.I am not sure what condition to apply to be able to check if all tasks are closed to be able to create new ta...
Hello All,I have requirement like when the catalog item is update then the notification will get trigger with following details.Previous Catalog Item Name: Test Catalog ItemNew Catalog Item Name: XXXXXXPrevious Category: OfficeNew Category: XXXPrevio...
Hello Everone, We have two fields, one custom field (rich text) and the other out of box field (plain text). We have a requirement to transfer from the rich text to the plain text field. The data is copied as HTML codes rather than the actual charac...
HI Team,We have a requirement to provide ITIL role to groups but its causing the group to modify the User and CI record because of an OOTB ACL.Due to some reasons we cannot remove the ITIL role, is there a way we can restrict the modification of User...
I noticed on another instance of SNOW that within the incident Ticket there was a status bar ( in the shape of connecting arrows) which shows the different levels of status for the ticket. Such as Assigned, Work in Progress, Resolved, Closed. And whe...
I am having an issue with a name value pair on a List field when setting from a Record Producer List Collector field.Here is the setup:The list field in the table has 3 entries setup as Label = something, Value = something.On the record producer I ha...
I want to change the color of the help text under the field from red to dark blue, but can't seem to find where the help text is located. Can you give me a hand?
Hello All, I have created one br that consist of some script. But I want to run this br when user is logged in. Any help appreciated. Thank you
Hi, I want to select a change request or more beeing active on a date I define with an interactive filter e.g. today. My concern is that not all changes running today are displayed. I build my filter this way: work_date, start_date and end_dateIn my ...
I require assistance in identifying the table name within ServiceNow where email-related details, specific to a record, are stored. For instance, when an email is sent from a workspace linked to a particular record, this action is recorded under acti...
Hello, We recently installed several plugin dependencies in order to implement HAM/SAM in our ServiceNow environment but now we're getting errors when trying to close Incidents: We discovered the error is a requirement of the HAM/SAM plugins: https:...
Hi Community, I have few select box variables, if user selects the value of those variables as rejected, rejection reason field will populate. I want to copy the value of those variables if they are rejected along with the rejection reason from sctas...
Can some only please provide me with what are the different types of ITSM licensing or if there's a breakdown on the type of ITSM licesning?Also, Can someone please provide with a list of all the ServiceNow ITSM personas and what they do? for example...
Hi,I would like to understand what is the difference between Auditing and History.According to below link, it is being said that "By default, the system only tracks changes to the incident, change, and problem tables." But I can see all the changes t...
Hi all, Anyone have idea on how to integrate servicenow with Asana. i checked in one blog, that we will be able to achieve through flow designer,web services and OAuth Authentication. My requirement is that when ever a record is created in Asana ,...