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Resolved! Order Confirmation popup on cart v2 -how to edit

This pertains to the two step checkout process in service portal which popups an Order Confirmation.  We want to hide the Requested For field but still include the Deliver & Special instructions. i've been spending a fair time looking at other commun...

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Les1 by Tera Guru
  • 9052 Views
  • 15 replies
  • 13 helpfuls

How to get only one return in workflow if activity ?

Hi All,The below ifScript is not working, can anyone please help me on this ?var usrDivision = current.variables.requested_for.company.sys_id;var div = gs.getProperty('all.divisions');var isUsrCI = div.includes(usrDivision);var ans;answer = ifScript(...

ads by Tera Expert
  • 188 Views
  • 1 replies
  • 0 helpfuls

how to convert incident to service request using agent workspace

Hi All, I have a requirement to convert incident to service request using ui action through agent workspace, also it should copy few fields from incident to service request like - sd, des, business service.I am using below code and ui action availabl...

Ashwini35 by Tera Contributor
  • 440 Views
  • 2 replies
  • 0 helpfuls

Mainline Certification expire

Hi all , I have completed ServiceNow Mainline CSA Certification in May 2023 , now I got the notification as it is expiring by February 2024 . can u please any one guide what are the actions need to take to extend the expire . Thanks in advance .  

Ashok  kumar by Tera Contributor
  • 582 Views
  • 2 replies
  • 0 helpfuls

List collector text limited

Hi Experts, The word limit of list collector is limited and not shows up the entire value below when an item is selected. Suggest a way to display all text for the items .or if this not possible ,can anyone suggest any way to make those text visible....

Hemachithra by Tera Contributor
  • 250 Views
  • 1 replies
  • 0 helpfuls

Hiding variables in records and history

I am wondering if there is a way to hide a variable's audit history or hide it from a group.I came across this which seems to be related: https://www.servicenow.com/community/itsm-forum/help-needed-to-hide-variables-from-audit-history-on-inc-created/...

SMTP relay server

Can i use SMTP relay server (AWS) instead of POP in servicenow?If yes, is there any customization in servicenow?

An Kun by Kilo Contributor
  • 1544 Views
  • 4 replies
  • 0 helpfuls

Copying the Attachments from REQ to RITM to SC Task

Hi All,I have a requirement to copy the attachments as below 1. IF attachment added to Req then it should copy to RITM and SC TASK2. If attachment added to RITM then it should copy to SC TASK To achieve this I have created a insert BR on sys_attachme...

Resolved! HI ALL

HI All, I am  try Creating New Flow  Designer .i have not visible to ''Wait for a duration '' Any body help me  thanks

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basha shaik by Tera Contributor
  • 411 Views
  • 3 replies
  • 3 helpfuls