How do we write a script in assignment rule. If a variable field "source_mssql_db_oracle_schema" contains SQL it should assign to AH_AHSAD_CHG_APP-DBA-SQL_L2 this group and if Oracle contains it should assign to AH_AHSAD_CHG_APP-DBA-ORA_L2 this grou...
I need to copy the notifications from the child record to its parent record. Meaning the notification entries that appear on the Activities of child record, should also appear in the Activities of parent record. Any sort of hint or solution on this w...
Hi Everyone, I have created a custom table which is extended from Requested Item [sc_req_item]. I am trying to bring catalog variable as a column and I am able to do so but the issue is, the value in not showing (it is available and show when I doubl...
Hello Need assistance in understand what is going wrong or is my approach itself is not appropriate I have a ask where in when a Catalog task is closed all the information from the Variables need to passed to a new Order guide.If i test by passing th...
Hello Experts. We have recently implemented SLA on Task table. Now the issue is our help desk is not matured enough and they assign the Tickets to wrong group and by the time it is routed to correct group, 70-80% of the SLA time is consumed. How do w...
Hello,Requirement: using OOB salesforce spoke action we're updating a field in salesforce object from ServiceNow. It is a URL that we're updating.Ex: www.service-now.com/sn_fallout_management_fallout.do?sys_id=865161987847d10381d7625dabb3570 wheneve...
Hi,I have some global reports setup for our users to use. They want to be able to run the report and then export the information to Excel but the only option for exporting is to PDF. Is there anyway as admin i can add in the option to export the deta...
Hi everyone,I want to autofill fields for a Library Card Catalog Item in my PDI when a student is selected in Student Name field.Following fields are to be auto populated: Email and mobile number. How to achieve this?
Hi Team,I have created one SLA definition in which I have to set SLA duration "2 business week".How can we create schedule for 2 business week?
on clicking of Ui Action Button, We have to validate below mentioned fields, if not filled then need to send the error message and Abort the Action, After that if the user fill those fields the form needs to save first and open the dailog box, but w...
Hello All, in the table I have one field with the type of string now I want that user can add only time in that field else error come.time format must be with colon(:) 10:30 or 10:00 Please let me know the related code Thanks & RegardsKP
Not sure if I'm aiming for the moon here but I would like to know if anyone has come up with a method to display Kanban items in SN in a knowledge article, like in a widget, so it dynamically updates?Scenario: We have just gone live and the fulfiller...
Hi,In portal i want to modify the color of the blue line please help me how to do the same. Please help me out how to change above the line color of "My ticket surveys" Thanks,
Hi,In Portal i want to see one icon which is All tickets once the user click it will show all the tabs. Once the user will click on "All tickets" then user will see the below menu. please help me out how to achieve the same. Thanks,
Only one error message is displayed at onSubmit.When I resolve one error, another error appears.If there is an error in two items, I want to display the error messages for both items at the same time at onSubmit.Please let me know if you know how.
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