Predictive Intelligence -
I tried to create on predictive intelligence - classification phase. while i am try to test in operator workspace is not working.Can anyone help me out what I missed to configure. PFA, screenshot for reference
Forum Posts
Inbound email action
We have an inbound action that creates incident ,we want to restrict this inbound action to execute only when the users are external .We have tried to restrict using the userid.email contains in the filter but find that the inbound email action is s...
Need help, for the dependent reference field in UI Page
I have 2 reference field jira_project & jira issue type. both are in different tables resp UI page.If I click on particular jira project respective issue type must be shown only.It is showing me all issue type of project. I want only particular of se...
I want to remove Add attachment in the catalog form how to remove it
Hi,I want to remove Add attachment in the catalog form how to remove it. By default it is created if i create a catalog item i want to remove it from the Screen. Thanks,
Resolved! I have date field in a Catalog item form i want to auto populate the Sys date how is it possible
Hi,I have date field in a Catalog item form i want to auto populate the Sys date how is it possible. Please help me out with the configuration steps for the same. Thanks
Need help, for the dependent reference field in UI Page
I have 2 reference field jira_project & jira issue type. both are in different tables resp UI page.If I click on particular jira project respective issue type must be shown only.It is showing me all issue type of project. I want only particular of se...
Resolved! Custom Response for Scripted REST API Error
Hi, I want to send an Custom response for 404 Error in Scripted REST API As of now we can acheive the below response for Custom error responses. "error": {message: "",detail: ""},"status": "failure" I would like to know is it possible to acheive like...
Populate the requested for catalog item variable
Hello Community,I would like assistance with populating the request.requested_for field using the custom variable named requested_for.In the catalog item, we have created a custom variable named requested_for. When we submit the request, the "request...
I have a notification on RITM table that triggered when someone update the Add comment on ScTask.
I have a notification on RITM table that triggered when someone update the Additional comment on ScTask of that Ritm and we want to add one condition i.e when additional comment on ScTask is updated by assigned to then the notification should not tri...
This script is adding the date and not with the time. I want to add the date and time both.
var ClientDateTimeUtils = Class.create();ClientDateTimeUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {//Takes a date/time field and adds time to it. //params = sysparm_fdt (the first date/time field), sysparm_addtype (type of time to...
Resolved! how to filter incident, sc_task, problem, change tickets in dashboards
Hi Community, how to filter incident, sc_task, problem, change tickets in dashboards by selecting the particular user.we have a dashboard there theirs 4 reports " incident, sc_task, problem, change " if I select user1 it data should show only that p...
Make the state canceled when Change request assigned to Change Manager or Change Management group
Only member of change management group or Change Manager can cancel the change request. How to achieve this?
Resolved! Notes, Related Records, Resolution Information etc. form sections on incident form not visible
Hi,User is having 'itil' role but still he can't see Notes, Related Records, Resolution Information etc. form sections in incident form. Can anyone guide me what can be reason behind this. This is the screenshot, how it is shown for other users. This...
How to remove the New list action from the HR list category in Service operations workspace
How can I remove/hide the new button appearing for one of the List category in SOW .I tried following the mention steps:Go to List actions.find the new button on Global tablecreate an entry in Action exclusion:table selected is HR case ,Exclude this ...
How to hide email notifications in ritm
When an fax or email is sent ,it should not get captured in the ritm. How to mask this email notifications in ritm? When we are sending email or fax sensitive data is present. So it gets captured in the ritm also.Now how to hide this email notificati...
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