Hide widget for a group
Hi Community, How to hide a service portal widget for a group. I need help in the logic. Thanks,Poorva Bhawsar
Forum Posts
Resolved! Catalog item client scripts
Hello comunity, Is there a way to populatrequested for related attributes like region,location etc without client script?Please let me know if there is any alternative apart from client script(on change). Thanks,Sajal
Resolved! how to add approval states other than approve or reject in workflow????
I have added a state in sysapproval_approver named reviewI have attached an image in which you can see that I have added a state named review in the aproval activity. when i am changing state in approval table to Approved or rejected the flow is go...
Resolved! Advanced User Criteria for Catalog Items - Only Users with Specific Software License Entitlement
Hi All! I would like to create an Advanced User Criteria for use in Catalog Items that is restricted to users who have been allocated a specific Software License Entitlement. We have a few SaaS solutions that require users to be licensed and we want ...
Resolved! Change Mgmt - Affected CI Related List
We are fairly new to Change Mgmt on the platform. We are creating change records for server patching and identifying multiple CI's on the Affected CI related list. However, when we view these CIs in the CMDB tables, we are not seeing the Change rec...
Resolved! Pinning the knowledge articles as favourite in service portal
Hi DeveloperHow to mark articles as favorites in the Service Portal: the option to mark articles in the Employee Center Portal is available. Please refer to the screenshots below for reference. Service Portal: Thanks
SC task rejected but RITM state shows as Closed Complete
Hi, I have created a flow and if the Cost centre manager rejects the approval then the RITM state should be closed incomplete but even if the approval got rejected the RITM state shows as Closed complete.
Record producer adjustments
Hi everyone,I need to make adjustments in record producer, and this is the requirement. How to achieve this?If the user selects salary advance or SAC advance, until the approval is complete, the SLA should be paused.- In the form, if the user selects...
Resolved! Show Incident Fields in ITASKs
Is there a way to show fields from an incident in an ITASK? This would be useful for technicians so they don't have to flip between the incident and the task.
How to trigger a notification for unassigned incidents
I would like to send a reminder to a support group manager whenever an Incident ticket is unassigned for more than 2 business days. I know how to create the notification, I'm just not sure how to trigger it. Any guidance would be appreciated.
Resolved! Fix Script Help needed
Can someone help me tweek this Fix Script? It's not updating the records. Requirement : Create and run a fix script that will change the Source field value for all existing Security Incidents (active or inactive) currently having a Source field displ...
Resolved! Change main page view
How to change the main menu to be displayed vertical? Now is displayed horizontal.
Display customer SOP first in the contextual search for incidents
Our service desk would like customer specific SOPs to always display first in the contextual search for incidents. When the End Customer field is set on the incident form, the SOP knowledge document should be the first item in the results of the con...
Resolved! ACL for Table Restriction when user is given a specific role
We wanted to restrict a user with a specific role from accessing a table if they don't have any pending ticket assigned to them or their assignment group. Context: External users will have a role called "restricted_itil" where they will have access t...
How to get the previous of variable in widget server script.
Hi All, I am trying the get the value of variable, but not able to get the previous value for the same variable in question_answer table. If possible let me know the approach/logic for previous value to be shown using widget server script. Thanks and...
