Hi, since upgrading to New York i have noticed that Date/Time format fields are now showing the format in the field label. I have checked the dictionary settings and label/styles and cannot see anything that looks to be related. In previous london v...
Hi Experts, i'm using the catalog item field to capture some values in sys_tags of a custom table , the workflow attached to itpopulates the values, in it i'm using the script. Even though my label and label entry is getting populates but in target ...
I want to create a Custom UI Action to open a specific URL, in Automated Tested Framework to open a specific Change type.
Hi All,Actually i want to know how the Comments are updated in Portal and native Ui once we post?, where these coming from Please help me to understand thisThanksRamu
Shared Reports and Dashboards how to get a list of all Users that includes their Email addresses?
Hi Team, Can someone please help me on the below issue.How can we remove the add / remove all and actions from the table it is multirow variable set.
Hi, I've come across an issue where someone has done some work with an API (I think) to try and convert a incidents to a request, this has since been turned off and will be revisited later but for now this has then had a knock on effect of now having...
Hi,We have implemented servicenow recently and using the Problem Management process.Currently i can mark any problem ticket as known error in servicenow but cant publish it.My question:1- Whats the end to end process of Known error database.2- How we...
Usecase: Auto-assign a problem record to the appropriate support group based on its categorization.Description: Build a Script Include that automatically assigns a problem record to the appropriate support group based on its categorization and predef...
Hey folks, I have a requirement in which i want to create a field variable for ex:-Address(single line text) on the order guide form. Once user fills that field i.e fill the address field we have different catalog item list in next page of order guid...
Hi All I have a Requirement to add to color to the state filed in Service portal. For example if state is in Progress it should show red and if it is green closed. Please refer the below screenshot. in the state filed it need show the colors. Please...
I hope you're doing well. I'm currently facing a challenge with ATF test cases,Encountering errors consistently on every form within the Service Portal. I attempted a fix involving widget changes, but unfortunately Error message:FAILURE: Failed to op...
As many tickets are opened via the self service portal and get assigned to the service desk and then recategorized to be resolved by another team, the report needs to be able to accurately report on a monthly basis the number of tickets that were "up...
We have Assess button on the problem form which is OOB. When we click on this button the state will move to to assess. But, when we impersonated with itil user it is not showing in the form. In my requirement it should be visible to itil user also. T...
Hi Team,I have created a business rule and i am not using current.update() in the code. But still comments are entering twice in service request. Kindly help me asap. Thanks