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How to categorise a Chat Interaction

Hello,  We have a business case, where we have a Service Offering with multiple different types of Support Areas, Topics and SubTopics. For example Support Area: AquariumTopic: Existing Tank SubTopic: Repair Pump Without capturing this information in...

juisel by Tera Contributor
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ITSM

Hi Everyone I have a catalog item leave trackerthere are two field leave start date and leave and date and there is leave balance table in which it update the leave type and no of leave taken and leave left i want to validate on catalog item if user ...

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Incident Activities showing as Guest user

Hi,I have Scripted REST API & Scripted REST Resource used as listener for Slack events subscription.When ever someone's replies in slack thread I am reading the reply text and updating Incident record for work_notes field.gr.work_notes = "Slack Threa...

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Resolved! ITIL licence usage / fulfiller role usage

Dear Community, I need to track itil licence usage (or fulfiller role usage). Is this possible and how? I would like to know which user with fulfiller role didn't connected to the backend last 3 months f.ex. Other question: is it possible to know how...

Resolved! ITSM

I have a catalog item name Leave tracker I want when user select leave type and leave start and leave end date i want to auto set value on leave balance table after approvel activity in workflow it should be set in a custom table like in below tablee...

HarishBainsla_0-1698832971822.png HarishBainsla_1-1698833111064.png HarishBainsla_2-1698833164093.png

Script Include always evaluates true

Hi all! I created this script include to see if today falls between a new hire's start date and 5 days after their start date. This script works perfectly in xplore but when called in a client script, it always returns true.  Script Include: checkHir...

Resolved! Auto Populate A Reference Field

Hi everyone, Please I need a solution to auto populate a variable (Reference type) on a Catalog Item based on the logged in User.  Thank you.

ID NOBLE by Tera Expert
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  • 4 replies
  • 3 helpfuls