Authentication issue after cloning

[NKM]

hello,

When cloning from a SSO Prod system to a non prod that uses local passwords,authentication is not working on non-prod environment even though sys_user is preserved in nonprod environment.we have raised a ticket with service now support but from past one week,we are not getting any root cause from them.Did anyone faced similar issues in their environment?

[david_legrand]

Hi,

I never tried to clone an instance with preserving the passwords but as a workaround what if you create a clone script to set all the password after the clone on the non prod environment (and send a email to the users)?

After the clone, is only the password copied (even if the users are preserved)?

Regards,

[eican]

We do a data preserve of certain user records to keep their passwords and other data and it works without issues.

What version are you on?

[NKM]

Thanks Eican.We are on Berlin.

[faisal_dadabhoy]

I was experiencing same issue, I also want to preserve the User Records (sys_user).

Not only one has to add sys_user able to Preserve Data but also add it to Exclude table.

If you dont add it to Exclude table, it add the user from production to target table and perhaps overwriting some data.

Thanks, Faisal