Authorized to Access

[MK-p]

Enable provision to move change back to access from Authorized and cancel all requested approval.

[Runjay Patel · Accepted solution]

HI @MK-p ,

You can follow below steps to do.

1. Go to change model and add Authorized to Access.
2. 
3. Now create on UI action on change request and use below code.

var approval = new GlideRecord('sysapproval_approver');  
      approval.addQuery('sysapproval', current.sys_id);
      approval.addQuery('state', 'requested');  
      approval.query();  
if(approval.next()){
  approval.state = 'rejected';
  approval.comments = "Cancelled by " + user;
  approval.update();

} 

current.state=-4;
current.update();

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Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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