Auto close resolved incidents after 3 business days

[nikhitha24]

Hi all,

Please help me with this below requirement.

After resolving of my incident it need to be closed 3 business day.

I have written a scheduled job for this, but it is not working.

please help me with the right way to achieve this.

updateRecords();

function updateRecords(){

try{

var inc = new GlideRecord('incident');

inc.addQuery('state', 6);

inc.query();

while(inc.next()){

var start = new GlideDateTime(inc.sys_resolved_at);

var nowTime = new GlideDateTime();

var days = getDateDiffExcWeekends(start,nowTime);

// if days more than 3

if(days >=3){

inc.state = 7;

inc.incident_state = 7;

inc.active = false;

inc.update();

}

}

}

catch(ex){

gs.info(ex);

}

}

function getDateDiffExcWeekends(start , end){

        var days = 0;

        while (start < end) {

            start.addDaysUTC(1);

            if (start.getDayOfWeekUTC() != 6 && start.getDayOfWeekUTC() != 7){

                days++ ;

            }

        }

        return days;

    }

Thank you,

Nikhitha

[AndersBGS]

Hi @nikhitha24 ,

Why don't you use the OOTB incident properties list instead of a script:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[nikhitha24]

@AndersBGS 

The OOTB properties will work on all the days. in my requirement i want to be check for the business days only.

[Utpal Dutta]

Hi Nikhitha,

You don't need to write a scheduled job. There is (Autoclose Incidents) scheduled job available out of the box. You can modify this Scheduled job if you want to. 

For more info please follow this link it has everything described.

If my answer helps then please mark it Helpful or Correct!

Thanks,

Utpal

[nikhitha24]

@Utpal Dutta1 

I have changed it 3 business days, still it is not working.

Please help on this